SUPPORT PLANS
Get started with our Standard Support Plan.
Compare Plans
Standard
Includes all basic support options, with added benefits of service desk access, standard technical support with standard response times.
Premium support
Provides 24/7 access to Support Officers, less than 1 business day response times and guidance on architecture based on your use case.
Professional Services
The complete support package with architecture and proactive guidance, launch support and training. As well as quick response times, third-party software support, and 24/7 access to senior support officers via the Slack support.
Customer Service
- 24x7 access to billing and subscription support.
Self Help, Documentation and Guides
- included
- included
- Full access to online self-help, API integration and custom API developments.
5centsCDN Client Portal
- Full access to personalized dashboards.
Technical Support
- 24x7 access to Support Officers via Live Chat, Email & Help Center
- 24x7 access to Support Officers via Live Chat, Email, Slack & Help Center
- 24x7* access to Support Team, L3, L4 and Developers via Live Chat, Email, Slack, WhatsApp & Help Center
Who can open support cases
- Multiple contacts.
- Multiple contacts.
- Multiple contacts.
Third-party software support
- Limited
- Interoperability & configuration guidance and troubleshooting.
- Interoperability & configuration guidance and troubleshooting.
Case severity & Response times
- Critical impact
- Moderate impact
- Minor impact
- Informational
- < 12 hours
- < 1 business day
- < 2 business days
- < 3 business days
- < 2 hours
- < 4 hours
- < 8 hours
- < 1 business days
- < 2 hours
- < 4 hours
- < 8 hours
- < 1 business days
Architectural Guidance
- Guidance based on use case.
- Guidance based on use case.
Proactive Guidance
- Guidance based on use case.
- Guidance based on use case.
Launch Support
- Included
- Designated Technical Project Manager.
Training
- Technical web seminars and on-demand training.
- 1:1 on-demand training.
- 1:1 on-demand training.
Custom Development
- Available for purchase.
- Available for purchase.
Dedicated Account Manager
- Included
- Included
Pricing
- Free
- ($)
- Hourly rate $55 (Minimum 10 hours/m)
Compare Plans
Standard
Includes all basic support options, with added benefits of service desk access, standard technical support with standard response times.
Premium support
Provides 24/7 access to Support Officers, less than 1 business day response times and guidance on architecture based on your use case.
Professional Services
The complete support package with architecture and proactive guidance, launch support and training. As well as quick response times, third-party software support, and 24/7 access to senior support officers via the Slack support.
Customer Service
Standard
- 24x7 access to billing and subscription support.
Premium support
- 24x7 access to billing and subscription support.
Professional Services
- 24x7 access to billing and subscription support.
Self Help, Documentation and Guides
Standard
- Included
Premium support
- Included
Professional Services
- Full access to online self-help, API integration and custom API developments.
5centsCDN Client Portal
Standard
- Full access to personalized dashboards.
Premium support
- Full access to personalized dashboards.
Professional Services
- Full access to personalized dashboards.
Technical Support
Standard
- 24x7 access to Support Officers via Live Chat, Email & Help Center
Premium support
- 24x7 access to Support Officers via Live Chat, Email, Slack & Help Center
Professional Services
- 24x7* access to Support Team, L3, L4 and Developers via Live Chat, Email, Slack, WhatsApp & Help Center
Who can open support cases
Standard
- Multiple contacts.
Premium support
- Multiple contacts.
Professional Services
- Multiple contacts.
Third-party software support
Standard
- Limited
Premium support
- Interoperability & configuration guidance and troubleshooting.
Professional Services
- Interoperability & configuration guidance and troubleshooting.
Case severity & Response times
Standard
- Critical impact
- Moderate impact
- Minor impact
- Informational
- < 12 hours
- < 1 business day
- < 2 business days
- < 3 business days
Premium support
- Critical impact
- Moderate impact
- Minor impact
- Informational
- < 2 hours
- < 4 hours
- < 8 hours
- < 1 business days
Professional Services
- Critical impact
- Moderate impact
- Minor impact
- Informational
- < 2 hours
- < 4 hours
- < 8 hours
- < 1 business days
Architectural Guidance
Standard
Premium support
- Guidance based on use case.
Professional Services
- Guidance based on use case.
Proactive Guidance
Standard
Premium support
- Guidance based on use case.
Professional Services
- Guidance based on use case.
Launch Support
Standard
Premium support
- Included
Professional Services
- Included
Training
Standard
- Technical web seminars and on-demand training.
Premium support
- 1:1 on-demand training.
Professional Services
- 1:1 on-demand training.
Custom Development
Standard
Premium support
- Available for purchase.
Professional Services
- Available for purchase.
Dedicated Account Manager
Standard
Premium support
- Included
Professional Services
- Included
Pricing
Standard
- Free
Premium support
- ($)
Professional Services
- Hourly rate $55 (Minimum 10 hours/m)
Helpful Resources
PORTAL
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Head to our control panel to configuring CDN.
DOCUMENTATION
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