Introducing Delivery Acceleration Plus ›

Introducing Delivery Acceleration Plus ›

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SUPPORT PLANS

Get started with our Standard Support Plan.

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Plans

Standard

Includes all basic support options, with added benefits of service desk access, standard technical support with standard response times.

Premium support

Provides 24/7 access to Support Officers, less than 1 business day response times and guidance on architecture based on your use case.

Professional Services

The complete support package with architecture and proactive guidance, launch support and training. As well as quick response times, third-party software support, and 24/7 access to senior support officers via the Slack support.

Customer Service

  • 24x7 access to billing and subscription support.

Self Help, Documentation and Guides

  • included
  • included
  • Full access to online self-help, API integration and custom API developments.

5centsCDN Client Portal

  • Full access to personalized dashboards.

Technical Support

  • 24x7 access to Support Officers via Live Chat, Email & Help Center
  • 24x7 access to Support Officers via Live Chat, Email, Slack & Help Center
  • 24x7* access to Support Team, L3, L4 and Developers via Live Chat, Email, Slack, WhatsApp & Help Center

Who can open support cases

  • Multiple contacts.
  • Multiple contacts.
  • Multiple contacts.

Third-party software support

  • Limited
  • Interoperability & configuration guidance and troubleshooting.
  • Interoperability & configuration guidance and troubleshooting.

Case severity & Response times

  • Critical impact
  • Moderate impact
  • Minor impact
  • Informational
  • < 12 hours
  • < 1 business day
  • < 2 business days
  • < 3 business days
  • < 2 hours
  • < 4 hours
  • < 8 hours
  • < 1 business days
  • < 2 hours
  • < 4 hours
  • < 8 hours
  • < 1 business days

Architectural Guidance

  • Guidance based on use case.
  • Guidance based on use case.

Proactive Guidance

  • Guidance based on use case.
  • Guidance based on use case.

Launch Support

  • Included
  • Designated Technical Project Manager.

Training

  • Technical web seminars and on-demand training.
  • 1:1 on-demand training.
  • 1:1 on-demand training.

Custom Development

  • Available for purchase.
  • Available for purchase.

Dedicated Account Manager

  • Included
  • Included

Pricing

  • Free
  • ($)
  • Hourly rate $55 (Minimum 10 hours/m)

Compare
Plans

Standard

Includes all basic support options, with added benefits of service desk access, standard technical support with standard response times.

Premium support

Provides 24/7 access to Support Officers, less than 1 business day response times and guidance on architecture based on your use case.

Professional Services

The complete support package with architecture and proactive guidance, launch support and training. As well as quick response times, third-party software support, and 24/7 access to senior support officers via the Slack support.

Customer Service

Standard

  • 24x7 access to billing and subscription support.

Premium support

  • 24x7 access to billing and subscription support.

Professional Services

  • 24x7 access to billing and subscription support.

Self Help, Documentation and Guides

Standard

  • Included

Premium support

  • Included

Professional Services

  • Full access to online self-help, API integration and custom API developments.

5centsCDN Client Portal

Standard

  • Full access to personalized dashboards.

Premium support

  • Full access to personalized dashboards.

Professional Services

  • Full access to personalized dashboards.

Technical Support

Standard

  • 24x7 access to Support Officers via Live Chat, Email & Help Center

Premium support

  • 24x7 access to Support Officers via Live Chat, Email, Slack & Help Center

Professional Services

  • 24x7* access to Support Team, L3, L4 and Developers via Live Chat, Email, Slack, WhatsApp & Help Center

Who can open support cases

Standard

  • Multiple contacts.

Premium support

  • Multiple contacts.

Professional Services

  • Multiple contacts.

Third-party software support

Standard

  • Limited

Premium support

  • Interoperability & configuration guidance and troubleshooting.

Professional Services

  • Interoperability & configuration guidance and troubleshooting.

Case severity & Response times

Standard

  • Critical impact
  • Moderate impact
  • Minor impact
  • Informational
  • < 12 hours
  • < 1 business day
  • < 2 business days
  • < 3 business days

Premium support

  • Critical impact
  • Moderate impact
  • Minor impact
  • Informational
  • < 2 hours
  • < 4 hours
  • < 8 hours
  • < 1 business days

Professional Services

  • Critical impact
  • Moderate impact
  • Minor impact
  • Informational
  • < 2 hours
  • < 4 hours
  • < 8 hours
  • < 1 business days

Architectural Guidance

Standard

Premium support

  • Guidance based on use case.

Professional Services

  • Guidance based on use case.

Proactive Guidance

Standard

Premium support

  • Guidance based on use case.

Professional Services

  • Guidance based on use case.

Launch Support

Standard

Premium support

  • Included

Professional Services

  • Included

Training

Standard

  • Technical web seminars and on-demand training.

Premium support

  • 1:1 on-demand training.

Professional Services

  • 1:1 on-demand training.

Custom Development

Standard

Premium support

  • Available for purchase.

Professional Services

  • Available for purchase.

Dedicated Account Manager

Standard

Premium support

  • Included

Professional Services

  • Included

Pricing

Standard

  • Free

Premium support

  • ($)

Professional Services

  • Hourly rate $55 (Minimum 10 hours/m)

Helpful Resources

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DOCUMENTATION

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Here you’ll find everything you need to build on the 5centsCDN API.

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VERVE Media's Logo
IBC Live's Logo
CWS's Logo
IQ Broadcast's Logo
LondonReal's Logo
AnthymTV's Logo
Muuzic Tyme's Logo
Media One's Logo
Interlink Multi Media's Logo
ARV Digital's Logo
SL Media's Logo
VIVRE's Logo
MS Live's Logo
Teletica's Logo
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Products

CDN +   NEW

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Solutions

Feature

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Pricing

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Resources

Company

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