5centsCDN

SUPPORT PLANS

Get started with our Standard Support Plan.

Compare Plans

Standard

Includes all basic support options, with added benefits of service desk access, standard technical support with standard response times.

Premium support

Provides 24/7 access to Support Officers, less than 1 business day response times and guidance on architecture based on your use case.

Professional Services

The complete support package with architecture and proactive guidance, launch support and training. As well as quick response times, third-party software support, and 24/7 access to senior support officers via the Slack support.

Customer Service

Standard

Tick

24x7 access to billing and subscription support.

Premium support

Tick

24x7 access to billing and subscription support.

Professional Services

Tick

24x7 access to billing and subscription support.

Self Help, Documentation and Guides

Standard

Tick

Included

Premium support

Tick

Included

Professional Services

Tick

Full access to online self-help, API integration and custom API developments.

Technical Support

Standard

Tick

24x7 access to Support Officers via Live Chat, Email & Help Center

Premium support

Tick

24x7 access to Support Officers via Live Chat, Email, Slack & Help Center

Professional Services

Tick

24x7* access to Support Team, L3, L4 and Developers via Live Chat, Email, Slack, WhatsApp & Help Center

Who can open support cases

Standard

Tick

Multiple contacts.

Premium support

Tick

Multiple contacts.

Professional Services

Tick

Multiple contacts.

Third-party software support

Standard

Tick

Limited

Premium support

Tick

Interoperability & configuration guidance and troubleshooting.

Professional Services

Tick

Interoperability & configuration guidance and troubleshooting.

Case severity & Response times

Standard

  • Critical impact
  • < 12 hours
  • Moderate impact
  • < 1 business day
  • Minor impact
  • < 2 business days
  • Informational
  • < 3 business days

Premium support

  • Critical impact
  • < 2 hours
  • Moderate impact
  • < 4 hours
  • Minor impact
  • < 8 hours
  • Informational
  • < 1 business days

Professional Services

  • Critical impact
  • < 2 hours
  • Moderate impact
  • < 4 hours
  • Minor impact
  • < 8 hours
  • Informational
  • < 1 business days

Architectural Guidance

Standard

Tick

Premium support

Tick

Guidance based on use case.

Professional Services

Tick

Guidance based on use case.

Proactive Guidance

Standard

Tick

Premium support

Tick

Guidance based on use case.

Professional Services

Tick

Guidance based on use case.

Launch Support

Standard

Tick

Premium support

Tick

Included

Professional Services

Tick

Included

Training

Standard

Tick

Technical web seminars and on-demand training.

Premium support

Tick

1:1 on-demand training.

Professional Services

Tick

1:1 on-demand training.

Custom Development

Standard

Tick

Premium support

Tick

Available for purchase.

Professional Services

Tick

Available for purchase.

Dedicated Account Manager

Standard

Tick

Premium support

Tick

Available for purchase.

Professional Services

Tick

Available for purchase.

Pricing

Standard

Tick

Free

Premium support

Tick

($)

Professional Services

Tick

Hourly rate $55 (Minimum 10 hours/m)

Helpful Resources

PORTAL

Want to get started with 5centsCDN? Head to our control panel to configuring CDN.

PORTAL
DOCUMENTATION

Looking for API references or implementation information? Here you’ll find everything you need to build on the 5centsCDN API.

DOCUMENTATION

Give Your Customers The Best Viewing Experience.

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