Terms Of Service

Updated 6th September 2023

Content Delivery Service Agreement – 5centscdn.net

At 5centsCDN, our Terms of Service (ToS) are crafted to be comprehensible to the everyday person. Prior to utilizing our service, we urge you to read thoroughly and grasp the entirety of our ToS. It’s essential to note that our ToS represent a legally binding agreement between you and 5centsCDN.

PLEASE CAREFULLY REVIEW THIS AGREEMENT. By clicking the “Try now” button on the order form or signing our service agreement or paying an invoice, you agree to be bound by the terms and conditions outlined in this agreement, as well as any terms and conditions referenced herein, including 5centsCDN’s Privacy Policy and Acceptable Usage Policy.

This Agreement is entered into on the date the order is placed, (the “Effective Date”) by and between Customer listed below (“Customer Name”) and 5centsCDN.Customer and 5centsCDN are sometimes referred to collectively in this Agreement as the “Parties.”

PLEASE READ THIS AGREEMENT CAREFULLY. BY CLICKING ON THE “ORDER NOW” BUTTON ON THE ORDER FORM REFERENCED HEREIN OR BY SIGNING OUR SERVICE ORDER or AGREEMENT or PAYING AN INVOICE, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT AND ALL TERMS AND CONDITIONS INCORPORATED BY REFERENCE IN THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO, 5CENTSCDN’S PRIVACY POLICY & ACCEPTABLE USAGE POLICY. YOUR USE OF THE SERVICES ALSO CONSTITUTES ACCEPTANCE OF THIS AGREEMENT

Customer desires to engage 5centsCDN for the purpose of, but not limited to, providing content delivery network and related services to Customer’s live video and audio content on the World Wide Web (the “Website”) and providing metered bandwidth to Customer over the Internet.

Supplemental Terms:

CDN Commitment & Interim Payment

Customer will commit for Bandwidth monthly usage and customer also agrees to add credits in advance to the account by making interim payments equivalent to the monthly commitment or agreed by the billing team which will added as a account credit and can be applied towards the overage invoices.

To carry out these tasks, the Parties agree to the following:

1. Definitions

1.1. Browser.

The term “Browser” refers to a program used to provide interactive, graphical access to sites on the World Wide Web.

1.2. Internet.

The term “Internet” refers to the global network of computers using the TCP/IP protocol for communication.

1.3. Web.

The term “Web” refers to the World Wide Web. The Web is a graphical interface used to access sites on the Internet.

1.4. Website.

The term “Website” refers to a series of interconnected Hypertext Markup Language documents capable of residing on a single CDN server or computer.

2. CDN Services.

5centsCDN will provide content delivery network and related services to the Customer (the “CDN”):

More details on networks click here!

2.1. Storage.

Disk space through 5centsCDN’s website as amended on CDN’s server for storage of the parts of the Website and any data files associated with the Website at various times. Additional disk space is available at a rate per GB each month as listed on 5centsCDN’s website as amended from time to time at 5centsCDN’s sole discretion.

2.2. Bandwidth.

Monthly/Yearly bandwidth (data transfer) as stated on 5centsCDN’s website as amended from time to time at 5centsCDN’s sole discretion. Bandwidth generally expires 1 months or yearly after purchases unless explicitly stated otherwise. Bandwidth are not carry forwarded or rolled over!

2.2.1 Midgress Bandwidth.

On Enterprise network enabled by Akamai charges 50% of the Midgress BW! Midgress BW is the Total object bytes transferred from one Edge server to another Edge server. This includes prefetched content and inter-media format fragments.

2.3. Availability of 5centsCDN.

5centsCDN’s Content Delivery Network will be available to Internet users approximately 24 hours a day, normal maintenance and unforeseen hardware or communications problems excepted. To minimize server downtime during peak usage periods, 5centsCDN will schedule routine maintenance during the hours of lowest on average usage of 5centsCDN’s network.

2.4. CDN SLA & Service Credits.

Only BW service credits will be credited to client account. 5centsCDN guarantees CDN performance of 99%. In the event that our network does not experience 99% performance or uptime in a given month, 5centsCDN will refund 5% of the customer’s monthly service fees for those servers affected, for each 60 minutes of CDN downtime experienced up to 100% of the monthly service fees.

5centsCDN is not liable for any down time due to origin server or network at the Customer side.

2.5. Recording Service SLA.

5centsCDN is not liable for any down time due to origin server or network at the Customer side.

2.6. Log Information.

Customer will have access to basic usage statistics via the Web. Raw logs can be made available upon request and at a cost.

MultiCDN Customers has limited access to raw logs as not all partners store raw logs or may require to add it as a ADD ON to activate the same.

2.7. Backups.

Customer is solely responsible for all backups. Basic & Standard storage packages Customer is solely responsible for all backups. 5centsCDN will take necessary steps to avoid complete data loss, by taking backup but not guaranteed.

Cloud storage redundancy is assured.

3. Compensation.

No refunds would be entertained by 5centsCDN. The price for all services provided by 5centsCDN to Customer will be in US Dollars as described on 5centsCDN’s website. 5centsCDN’s pricing may be amended from time to time at 5centsCDN’s sole discretion. 5centsCDN may provide limited technical support as part of Customer’s service package, and may charge customer additional fees for such services. Unless otherwise determined by 5centsCDN in its sole discretion, 5centsCDN will invoice customer for any and all 5centsCDN products and services on a monthly basis. All invoices are due and payable upon receipt. All sales are final and unless otherwise agreed to by 5centsCDN in writing.

4. Term and Cancellation.

4.1- The initial term of this Agreement shall be for 12 months in case of yearly commitment or on a Month to Month basis unless otherwise specified in writing and/or set forth in the Order Form (the “Initial Term”) at the time of ordering the service. The Initial Term shall begin upon receipt of payment from Customer. After the Initial Term, this Agreement shall always continue to automatically renew at the then current 5centsCDN pricing on the anniversary of Customer’s beginning term date.

4.2- This Agreement may be terminated (A) by giving 5centsCDN thirty (30) days prior written notice in case of yearly commitment or seven (7) days in case of Month to Month commitment, (B) by 5centsCDN in the event of nonpayment by Customer, (C) by 5centsCDN at any time, without notice, if, in 5centsCDN’s sole and absolute discretion and/or judgment, Customer is in violation of any term or condition of this Agreement and related agreements, 5centsCDN’s Usage Policy, or if Customer’s use of the Services disrupts or, in 5centsCDN’s sole and absolute discretion and/or judgment, could disrupt, 5centsCDN’s business operations. Unless the Customer raises a cancellation request, the system would be generating and sending automated invoices, which should also be met by the customer in case of dispute generated on a later date.

4.3- 5centsCDN reserves the right to cancel service(s) at any time. All fees paid in advance of cancellation will be pro-rated and refunded by 5centsCDN to customer if 5centsCDN initiates its right of cancellation and customer is NOT in violation of these Terms and Conditions. If cancellation is caused by customers and/or its client’s breach of the Terms and conditions, then customer agrees that no refund is due and any prepaid charges are considered liquidated damages to 5centsCDN. Customer understands that service(s) may be canceled at any time effective the end of the contract.

4.4- All account cancellations must be done via our electronic cancellation form or by opening up a cancellation ticket or by submitting a cancellation request from control panel. Notifications of cancellation must be made at least 7 days prior to successive rebill period. 5centsCDN reserves the right to deny, forfeit, or refuse to refund at any time if necessary. Third party cancellations are not accepted.

4.5- Early termination or cancellation of yearly contract, customer agrees to pay the remaining contract period amount in full at the time of cancellation.

4.6- In case of Refunds in special scenarios, the process would take 7 to 14 business days to complete the process and to credit the amount to the customer’s bank account or credit card, or PayPal account. This time taken to complete the process may vary based on the PAYMENT GATE provider used by 5centsCDN.

5. Customer Warranties.

Customer represents and warrants to 5centsCDN that:(a) Customer owns or has the right to use all material provided to 5centsCDN, including all text, graphics, sound, video, programming, scripts, and applets; and

(b) The use, reproduction, distribution, and transmission of the content, or any information or materials contained in it, on and from 5centsCDN’s server computer does not: (1) infringe or misappropriate any copyright, patent, trademark, trade secret, or any other proprietary rights of a third party; (2) violate any criminal laws; (3) constitute false advertising, unfair competition, defamation, an invasion of privacy, violate a right of publicity, or violate any other law or regulation.

6. Limitations of Warranties and Liability.

Customer agrees that its use of Services and its reliance upon information provided by 5centsCDN are entirely at Customer’s own risk. Customer acknowledges and agrees that 5centsCDN exercises no control over, and accepts no responsibility for, the content of data, scripts, or other information passing through 5centsCDN’s host computers, network hubs and points of presence or the Internet. THE SERVICES PROVIDED UNDER THIS AGREEMENT ARE PROVIDED ON AN AS IS, AS AVAILABLE BASIS. NEITHER 5centsCDN, ITS CUSTOMERS, EMPLOYEES, AGENTS, OR AFFILIATES MAKES ANY WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, FOR THE SERVICES OR ANY EQUIPMENT PROVIDED IN CONJUNCTION THEREWITH. NEITHER 5centsCDN NOR ITS CUSTOMERS, EMPLOYEES, AGENTS, OR AFFILIATES MAKES ANY WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO ANY OF THEM MAKE ANY WARRANTIES AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICES OR MERCHANDISE CONTAINED IN OR PROVIDED THROUGH THE SERVICES. 5centsCDN IS NOT LIABLE, AND EXPRESSLY DISCLAIMS ANY LIABILITY, FOR THE CONTENT OF ANY DATA TRANSFERRED EITHER TO OR FROM CUSTOMER OR STORED BY CUSTOMER OR ANY OF CUSTOMER’S CUSTOMERS VIA THE SERVICES PROVIDED BY 5centsCDN. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY ANY 5centsCDN EMPLOYEE, CUSTOMER, OR AGENT WILL CREATE A WARRANTY; NOR MAY CUSTOMER OR ANY OF CUSTOMER’S CUSTOMERS, EMPLOYEES, OR AGENTS RELY ON ANY SUCH INFORMATION OR ADVICE. The parties hereby agree that the terms of this section shall survive any termination of this Agreement.

7. Limitation of Liability.

7.1- Customer agrees neither 5centsCDN nor any of its employees, Customers, or agents shall be held responsible or liable for situations where the Services are accessed by third parties through illegal or otherwise unauthorized means, including situations where such data is accessed through the exploitation of security gaps, weaknesses or flaws (whether known or unknown to 5centsCDN at the time) which may exist in the Services or 5centsCDN’s equipment used to provide the Services.

7.2- Under no circumstances, including negligence, shall 5centsCDN or any of its employees, Customers, or agents be liable for any indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue, data or use by Customer, any of its Customers, any Reseller Customer or any other third party, whether in an action in contract or tort or strict liability or other legal theory, even if 5centsCDN has been advised of the possibility of such damages. No 5centsCDN Person shall be liable to Customer, any of its Customers, any Reseller Customer or any other third party, for any loss or damages that result or are alleged to have resulted from the use of or inability to use the Services, or that results from mistakes, omissions, interruptions, deletion of files, loss of data, errors, viruses, defects, delays in operations, or transmission or any failure of performance, whether or not limited to acts of God, communications failure, theft, destruction or unauthorized access to 5centsCDN’s records, programs, equipment or services.

7.3- Notwithstanding anything to the contrary in this Agreement, 5centsCDN’s maximum liability under this Agreement for all damages, losses, costs and causes of actions from any and all claims regardless of the legal theory or the nature of the cause of action shall not exceed the actual dollar amount paid by Customer for the Services which gave rise to such damages, losses and causes of actions during the twelve (12) month period prior to the date the cause of action arose or the injury or loss occurred.

7.4- Customer understands, acknowledges and agrees that if 5centsCDN takes any corrective action under this Agreement because of an action of Customer or one its Customers that corrective action may adversely affect other Customers of Customer or other Reseller Customers, and Customer agrees that 5centsCDN shall have no liability to Customer, any of its Customers or any Reseller Customer due to such corrective action by 5centsCDN.

7.5- This limitation of liability reflects an informed and voluntary allocation of risks between the parties and applies to risks both known and unknown that may exist in connection with this Agreement. The terms of this section shall survive any termination of this Agreement.

8. Prohibited Uses and Activities.

5centsCDN may immediately take corrective action, including removal of all or a portion of the Customer’s content, disconnection or discontinuance of any Services if Customer, or anyone accessing Customer’s account or server space, engages in any of the prohibited Uses or Activities set forth in Section 16 of this agreement. Customer hereby agrees that 5centsCDN shall have no liability to Customer or any of Customer’s Customers due to any corrective action that 5centsCDN may take (including, without limitation, disconnection of Services).

A. Violations of Intellectual Property Rights.

Customer agrees that it shall not violate any intellectual property rights and that it shall not resell services to any party which violates intellectual property rights. Any violation of any individual or entity’s intellectual property rights including, rights of privacy and rights of publicity are prohibited. 5centsCDN is required by law to remove or block access to content appearing on or through the Services upon receipt of proper notice of copyright infringement (see “Copyright Infringement Notice Information” below).

B. Spamming.

Customer agrees not to send spam or resell its services to anyone who sends spam. The term “spam” includes, but is not limited to, the sending of unsolicited bulk and/or commercial e-mail messages over the Internet or maintaining an open SMTP policy. In the event of of a dispute 5centsCDN reserves the right to determine, in its sole and discretion, whether e-mail recipients were from an opt-in email list.

C. Misrepresentation of Transmission Information.

Customer agrees not to forge, misrepresent, omit, or delete message headers, return mailing information and/or Internet protocol addresses to conceal or misidentify the origin of any message or to resell services to anyone who engages in said conduct.

D. Viruses and Other Destructive Activities.

Use of the Services for creating or sending malicious, destructive or nuisance code, examples of which include but are not limited to, viruses, worms and Trojan horses, or for pinging, flooding or mail-bombing, or engaging in denial of service attacks is prohibited and is a breach of this agreement. Customer also agrees not to engage in any other activity that is intended to disrupt or interfere with, or that results in the disruption of or interference with, the ability of others to effectively use the Services (or any connected network, system, service or equipment).

E. Malicious or Unauthorized Hacking.

Customer agrees not conduct or promote any “Hacking” activity, and agree that “Hacking” as herein defined includes but is not limited to, the following activities: illegally or without authorization, accessing computers, accounts or networks, penetrating or attempting to penetrate security measures, port scans, stealth scans, and other activities designed to assist in malicious or unauthorized hacking or cracking. Any such activity on the part of Customer is a material breach of this Agreement.

F. Export Control Violations.

The exportation of encryption software outside of the Canada and/or violations of Canada law relating to the exportation of software is prohibited.

G. Child Pornography.

The use of the Services to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. 5centsCDN will, as required by law, notify law enforcement agencies when it becomes aware of the presence of child pornography on, or being transmitted through the Services.

H. Other Illegal Activities.

The use of the Services to engage in any activities that are determined by 5centsCDN, in its sole and absolute discretion, to be illegal or which in 5centsCDN’s opinion are likely to be found to be illegal is prohibited. Such illegal or potentially illegal activities include, but are not limited to, storing, posting, displaying, transmitting or otherwise making available ponzi or pyramid schemes, password and cracking information, fraudulently charging credit cards or displaying credit card information or other private information of third parties without their consent, and failure to comply with applicable online privacy laws. 5centsCDN will cooperate fully with appropriate law enforcement agencies in connection with any and all illegal activities occurring on or through the Services.

I. Obscene, Defamatory, Abusive or Threatening Language.

Use of the Services to store, post, transmit, display or otherwise make available obscene, defamatory, harassing, abusive or threatening language is prohibited.

J. Other Prohibited Activities.

Engaging in any activity that, in 5centsCDN’s sole and absolute discretion, disrupts, interferes with or is harmful to (or threatens to disrupt, interfere with, or be harmful to) the Services, 5centsCDN’s business, operations, reputation, goodwill, Customers and/or Customer relations, or the ability of 5centsCDN’s Customers to effectively use the Services is prohibited. Such prohibited activities include making available any program, product or service that is designed to or could be used to violate this Agreement. In addition, the failure by a Customer to cooperate with 5centsCDN in correcting or preventing violations of this Agreement by, or that result from the activity of, a Customer of the Subscriber is a violation of this Agreement.

9. Copyright Notice Infringement Information.

Pursuant to the Digital Millennium Copyright Act, 5centsCDN has adopted a policy that provides for termination of live streaming account hosted by 5centsCDN that are found to infringe on copyrights of third parties. Customer expressly acknowledges that they are aware of this provision and Customer waives any claims it may have should it be injured by the enforcement of this provision. If a copyright holder believes that there has been a violation of their copyright on a website that is hosted by 5centsCDN and the copyright holder demands that 5centsCDN remove the website or disable the material in question, 5centsCDN will remove the website or disable the material if the copyright holder provides 5centsCDN with all of the following information:

A signature of a person authorized to act on behalf of the Customer of the exclusive right that is allegedly infringed.

1. Identification of the copyrighted work that is claimed to have been or being infringed, or, in the case of claimed infringement of multiple copyrighted works, a representative list of such works.

2. Identification of the material that is claimed to be infringing or is the subject of infringing activity and that should be removed or access to which should be disabled, with information reasonably sufficient to permit us to locate the material. Information reasonably sufficient to permit us to contact the person giving the notification, such as an address and telephone, and, if available, an email address at which such person may be contacted.

3. A statement that the person giving the notification has a good faith belief that use of the material in question is not authorized by the copyright owner, its agent, or the law.

4. A statement that the information in the notification is accurate, and under penalty of perjury, that the person giving the notification is authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.

10. Right to Monitor and Remove Unacceptable Content.

5centsCDN has the right, but not the duty, to review and monitor all content submitted for or included on the CDN, and in its sole discretion to remove any content that 5centsCDN finds objectionable for any reason, without prior notice to Customer.

11. Assignment.

This Agreement may not be assigned by either Party or by operation of law to any other person, firm, or entity without the express written approval of the other Party.

12. Modifications.

This Agreement may be amended at any time and from time to time at 5centsCDN’s sole and absolute discretion by posting changes to the 5centsCDN website and Customer hereby agrees to review the 5centsCDN website for changes that shall become part of this Agreement.

13. Force Majeure.

5centsCDN will be excused from delays in performing or from failing to perform its obligations under this Agreement to the extent the delays or failures result from causes beyond the reasonable control of the Party. However, to be excused from delay or failure to perform, the Party must act diligently to remedy the cause of the delay or failure.

14. Undefined Terms.

Terms that are not specifically defined in this Agreement are used as set forth in the Uniform Commercial Code 2-201.

15. Joint Drafting And Neutral Construction.

This Agreement is a negotiated document and shall be deemed to have been drafted jointly by the Parties, and no rule of construction or interpretation shall apply against any particular Party based on a contention that the Agreement was drafted by one of the Parties including, but not limited to Civil Code, the provisions of which are hereby waived. This Agreement shall be construed and interpreted in a neutral manner.

16. Validity Of Agreement.

If any term, provision, covenant, or condition of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, the rest of the Agreement shall remain in full force and effect and shall in no way be affected or invalidated.

17. Entire Agreement.

This Agreement, including all Exhibits, Appendices, and Attachments, contains the entire agreement of the Parties relating to the rights granted and obligations assumed in this Agreement. Any oral representations or modifications concerning this instrument shall be of no force or effect unless contained in a subsequent written modification signed by the Party to be charged.

18. Venue And Applicable Law.

This Agreement shall be governed, construed, and interpreted in accordance with the laws of the province of Alberta(without respect to principles of conflicts of law), and the Parties submit to jurisdiction of and venue in the Edmonton, Alberta in any legal proceeding necessary to interpret or enforce this Agreement or any part of this Agreement.

19. Billing Terms.

Customer agrees to pay any overage invoices generated at the each billing cycle which is monthly. Both Bandwidth overage and Storage overage is charged as per the packages or agreed BW or storage per GB pricing opted. Customers also agrees to add credits in advance to the account by making interim payments equivalent to the monthly commitment or as agreed by the billing which will added as a account credit and can be applied towards the overage invoices.

Users can enjoy up to 120% or more of BW for uninterrupted streaming. Please note that the exact information about the amount of extra bandwidth might not be available in real-time. The user will pay accordingly by the end of each month. 5centsCDN is not responsible for any illegal re-streaming or hotlinking of streams or CDN assets.

5centsCDN is not responsible for any illegal re-streaming or hot linking of streams or CDN assets. Customer agrees to deliver content with or without security and responsible for all overage bandwidth usage. Customer also agrees to pay overage invoices generated, 5centsCDN will investigate if dispute is generate but in order investigate the customer account has to be in good standing and all invoices has to be paid in full. Any credits or adjustments will be added as a account credit which can be used towards paying any future invoices.

19.1 Suspension Terms.

Payments has to be credited on or before 3rd of every month, our system will automatically suspend account on 4th of every month @ 11 am MST.

19.2 Late Payment Charges.

5centsCDN applies late payment on a case to case basis but services will be suspended upon non payment. There will be reactivation cost as well which will be communicated to the client at the time reactivation if any.19.99% after 7 days past the due date.

19.3 Transaction Fees.

5centsCDN will cover one transaction fee per invoice for all invoices above $500. For example transaction fee for wire transfer for an invoice amount of $800 is $25 which is covered by 5centsCDN and if the client transfers two wire transfers instead of one in this case first transaction fee of $ 25 is covered by 5centsCDN and the second transaction fee will added to the next invoice as misc charges.

19.4 Credit Period.

The term “Credit Period” refers to the time period 5centsCDN Inc. extends credit to the customer, a time frame of 15 Days(Any may vary on a client to client basis) in total. At the end of the credit period, the customer of the business is expected to have met all financial obligations in exchange for the products or services which were obtained on credit.

Up to 15 days there will not be any service charges. After the end of the term of 15 days, a service charge of 20% of the total invoiced amount will be levied against each effective invoice in addition to the respective invoices for availing more than 15 days credit period.

19.5 Pre Auth.

Customers paying with credit cards agrees to complete a pre auth form to the amount equivalent to the monthly commitment, this is done on a case to case scenario.

19.6 Auto Capture.

Auto capture of customers credit card on file is processed 5 days before due.

19.7 Data Erased if Service NOT renewed.

If the service is not renewed within 10 days, all DATA will be PERMANENTLY ERASED. All cloud storage data will be also permanently wiped to ensure the confidentiality of your data and consequently, it will not be possible to recover any data.

19.8 Fair Usage Policy.

On a case by case basis for new clients or new account migration we may offer free bandwidth. If the customer is misusing or the usage goes beyond a limit that is not acceptable 5centsCDN as the right limit the BW or place the account on hold or charge overage at the rate of 5 cents per GB.

20. Attorney Fees And Costs.

In any action brought under this Agreement, the prevailing party shall be entitled to recover its actual costs and attorney’s fees pursuant to Alberta and all other litigation costs, including expert witness fees, and all actual attorney’s fees and litigation costs incurred in connection with the enforcement of a judgment arising from that action or proceeding. The provisions of the preceding sentence shall be severable from the provisions of this Agreement and shall survive the entry of any such judgment. The Parties submit to jurisdiction and venue in the province of Alberta in any legal proceeding arising regarding this Agreement. Client agree pay any collection fee or commission if the invoice is transferred to collections.

21. Advance Support Services

We will provide advance support services once the client pays for the same which includes:

The payment will be recurring every month where the client needs to pay the amount upfront to avail the same.

Trial TOS

Updated 9th December 2022

Terms Of Service

The Trial is available for 15 days.
The maximum available BW is 100GB. The client will have to either upgrade or pay if this limit is exceeded. You would be paying overages charged at $0.05/GB
Live concurrent viewers are restricted to 10 viewers.
Stream names allocated are 5. You may request more stream names here.
Live transcoding is limited to 15 minutes per session with a 5centsCDN watermark.
Multistreaming is limited to 15 minutes per session with a 5centsCDN watermark.
Video file transcoding is limited to 5 minutes per file with a 5centsCDN watermark.
A maximum of 3 free trials can be ordered within a period of 6 months.
Fair usage policy applies.
Trial usage limits can be removed based on customer testing use cases. Contact sales via live chat or email.
After the Trial is expired, all Data will be permanently erased. All cloud storage data will also be wiped to ensure the confidentiality of your data. It will not be possible to recover any data.
Once the Trial account is terminated, no data can be restored. Hence, do not use a Trial account for production purposes.
Only Stripe payment can be used to activate trial accounts.
The client is obligated to compensate for any excess bandwidth usage beyond 100 GB.

5centsCDN Plans

Updated 8th September 2023

5centsCDN Plans – 5centscdn.net

1. Pricing for CDN Plans

1.1. The pricing for 5centsCDN’s Package Plans is as follows:

2. Inclusions in All Plans

2.1. All 5centsCDN CDN plans include the following:ce of add-on bandwidth for each CDN plan is as follows:

CDN Bandwidth: 1 TB
Stream Name: 1
Multistreaming Platform: 1
Video Player: 10 Million Hits
Zones: 1
Image Optimizer: Unlimited Requests*
Asset Optimizer: Unlimited Requests*
SimpleDNS: 1 Domain
SimpleDNS: Unlimited Queries
SimpleDNS: 1,000 Records
Traffic Director: 1 Domain
Traffic Director: 1 Million Queries
Traffic Director: 1,000 Records
Traffic Director Health Check: 2
Standard Support

3. Add-on Bandwidth Pricing

3.1. The price of add-on bandwidth for each CDN plan is as follows:

4. Add-on Services Pricing

4.1. Additional services can be added to your plan. Please refer to our pricing page for detailed information on add-on services.

5. Cloud Storage

5.1. The cost for Cloud Storage is $0.05 per GB or 5 cents per GB.

6. Support Plans

6.1. All plans include 24/7 Live Chat, Tickets, and Help Center/Self Help docs for free. Premium Support and Professional Services are available as add-on services. For support inquiries, please email support@5centscdn.com.

7. Plan Differences

7.1. The new pricing plans offer additional products & services as a complete package plan compared to the previous a la carte plan, giving more benefit/value to the customers.

8. Discounts

8.1. Currently, we do not offer any discounts, but please check our website for any ongoing or upcoming offers.

9. Upgrading and Downgrading Plans

9.1. You cannot upgrade your current a la carte plan to the new CDN package plans. You can have separate services or cancel the old plan and switch to the new plan.

10. Switching Back to A La Carte Plan

10.1. You cannot switch back to the a la carte plan, as it is no longer offered. You can order a custom plan by contacting our support team.

11. Impact on Current Plan

11.1. Your current plan will not be affected by the new pricing plans, so if you are an existing customer, you can continue using your services as usual.

12. New Features

12.1. The new CDN package plans include additional products and features such as Traffic Director, SimpleDNS, Multistreaming, Video Player Hits, Image Optimizer, Asset Optimizer and much much more…

13. Contacting Support

13.1. If you have further questions or concerns about the new plans, you can contact our 24/7 Live Chat team or raise ticket from Client Portal for assistance.

14. Trial

14.1. All CDN plans are eligible for a free 15-day trial, as long as you pay just $0.99 for the set-up.

15. Hidden Fees

15.1. There are no hidden fees or charges associated with the new plans. You can upgrade or downgrade the plans as needed.

16. Multiple Invoices

16.1. You will receive a base CDN plan invoice on the 25th of the month. Additional invoices for overage usage will be raised on the 8th of the next month.

17. Billing Cycle

17.1. There will be no change in the billing cycle. Overage usage invoices will be issued on the 8th of the month.

18. Differences Between Plans

18.1. The major differences between CDN package plans are the number of POPs, performance, and features included.

19. Category of CDN Package Plans

19.1. The new pricing plans fall under the CDN category, providing users with essential services.

20. Image Optimizer & Asset Optimizer Differences

20.1. CDN plans offer on-the-fly image renditions

20.2. CDN plans offer features like Minify CSS, HTML & Javascript, and LMA/Gzip Compression.

21. Multiple Services

21.1. You can have multiple services under CDN plans, each with its unique service ID.

22. Upgrading A La Carte Plan

22.1. You cannot upgrade your A La Carte plan to the CDN package plan. You can purchase the CDN package plan separately.

23. Price Increase

23.1. The price increase in CDN plans is due to the inclusion of additional products and services to provide customers with a comprehensive package.

24. Trial Offer

24.1. A 15-day trial for any CDN plan is available at $0.99.

25. Migration Schedule

25.1. The transition to the New Package plan will adhere to a standard migration timeline, which includes the necessary steps for deploying and configuring zones, storage, and any additional services as required.

26. Including our Terms of Service (TOS)

26.1. The new pricing plans encompass our comprehensive set of terms, including the General TOS, Monthly TOS, Infringement Policy, Acceptable Use Policy (AUP), and Service Level Agreement (SLA).

**By using 5centsCDN’s services, you acknowledge that you have read and agreed to these Terms & Conditions. 5centsCDN reserves the right to modify these terms at any time. Please review these terms regularly for updates.**

Custom Development

Updated 8th September 2023

Custom Development TOS

The following terms and policies are applicable:

1. Minimum Requirement:

– Custom Development projects necessitate a minimum of 10 hours per project.

2. Custom Development Timeline:

– Each Custom Development project will have a designated start and end date.

3. Project Allocation:

– Each project is allocated a maximum of 10 hours.

– Hours from one project cannot be carried forward or utilized for a different project.

4. Additional Hours:

– In case a project exceeds the initial 10 hours:

– Extra hours will be billed on an hourly basis without the requirement of a 10-hour minimum slab for the same project.

5. Project Management:

– A new project will be created on the Basecamp platform for each Custom Development.

6. Usage Example:

– For instance, if Project A takes 6 hours and the customer has made a payment for 10 hours:

– The additional 4 hours can only be utilized within the same start and end date period of Project A.

– These extra hours cannot be used for any other project, whether it’s the same project or a different one, after the end date of Project A.

7. Refunds and Compensation:

-5centsCDN do not offer refunds for our services during the custom POC process.

– In case of service disruptions or issues, our commitment is to provide bonus credits upon recharge, as a form of compensation.

8. Testing and Configuration:

– 5centsCDN recommend clients to conduct testing in a demo or staging environment before implementing any configurations in a production environment.

– 5centsCDN will configure the services based on the specifications provided by the client.

9. Demo Environment Requirement:

– Clients are required to provide a demo environment for testing and integration purposes.

– Failure to provide a demo environment may result in limitations in our ability to address issues and provide support.

10. Third-Party Charges:

– Any additional charges incurred due to custom development or integration beyond standard services are not the responsibility of 5centsCDN.

– Clients are responsible for covering any third-party charges associated with custom development, provided that a demo environment is not provided for integration testing.

11. Acceptance of Terms:

– By using our services, you acknowledge that you have read, understood, and agreed to these terms of service.

– These terms may be updated or modified, and it is your responsibility to review them periodically.

Thank you for choosing 5CentsCDN. We look forward to providing you with reliable and efficient content delivery services.

PAY AS YOU GO TOS

Updated 07 July 2021

1. Account Activation Fee of $5 USD minimum is required to activate the account. This setup fee is credited back to your account, which may be used later to pay off any invoice under your account.

Pay as you go package is auto recharged in case your credit card/billing information is saved on the site.

2. Lifetime free account after signup with per GB pricing as follows:

For more info click here.

3. Credit notification

The first alert will be sent when your credit balance reaches $0. However, we don’t disable CDN delivery or zones until you have a negative credit balance of 40% from your last ADD funds invoice payment.

5centsCDN sends out 2 more notifications after the first alert.

The first notification email is sent out once your account credit balance reaches a negative 20% from your last ADD funds invoice payment.

7 days after the first alert and with the negative credit balance of 40% from your last ADD funds invoice payment, a second email is pushed that notifies you about your account being set to inactive.

4. Minimum top-up of $5 to $5000, and it varies based on network plan as stated below. Credits never expire unless credit is added within 365 days. If new credits are added within 365 days, the unused credits will be carried forward.

Credit Expiry Notification

For more info click here.

5. Live streaming module ( i.e. Push (RTMP ingest), Pull, MBR, DVR, Scheduled Playlist, Simulcast, and Livestream Transcoding) is NOT available on PAYG plan

6. To upgrade to premium network contact sales, you will need an active and good stand account to upgrade.

7. For zones more than 10, $10 per zone would be charged in all the PAYG plans. Total of 100 zones can be purchased within each plan. For additional Zones, please contact sales.

8. Per GB BW is as follows:

9. The DISK overage of $0.05 per GB is applicable to the PAYG plan.

10. The File Transcoding & Recording Minute’s overage of $0.01 /minute is applicable to the PAYG plan.

11. Overages are calculated at the end of every month.

12. File Transcoding and Cloud Storage usage reset each month.

13. Billing is prepayment via ADD funds and there are no refunds.

14. Data Erased if Service is not renewed. If the service is not renewed within 7 days from suspension, all Data will be permanently erased. All cloud storage data will also be permanently wiped to ensure the confidentiality of your data and it will not be possible to recover any data.

PAYG Working Logic

Reports are run on the client’s account every 60 minutes. Client usage is added to the system as a billable item if the usage is above 1 GB.
The billable amount is compared with the client’s credit balance every hour.
If the sum of billable items is greater than $15 or the available credit balance, an invoice is generated and paid using the same.
Client account with due payments is monitored every hour. Pay As You Go services are set to be inactive after a negative credit balance of 40% from your last ADD funds invoice payment or after 7 days from credit balance reaches $0, whichever comes first.
Upon paying all due invoices, all Pay As You Go services for the client are automatically reactivated.

Note 1: If the client has more than one Pay As You Go service, all services are inactivated. Clients cannot make partial payments in order to re-activate individual services. If a client desires to do so, they can contact customer support where individual services can be manually re-activated.
Note 2: Regular TOS applies along with this TOS.
Note 3: Delivery via Volume & Premium Network PoPs. Contact the sales department to upgrade to the premium network!

PAYG HLS LIVE / VOD BW limitation with minimum credit

Bandwidth is limited to 512 Kbps per connection for HTTP Pull Zones (with HLS|Dash Optimization) or for VoD Pull Zones in PAYG Plan. To remove the limitation, maintain a minimum credit balance as follows:

PayG Standard Plan $100
PayG Volume Plan $200
PayG Premium Plan $300
PayG Enterprise Plan $400

Otherwise the Bandwidth Limit will be applied by default to the HTTP Pull & VoD Pull zones of PayG subscribers.

PAYG Pull/Push limit for Volume, Standard and Premium packages:

Unlimited usage but it starts at 10 zones. However, in case the clients want an upgrade, they should contact the help center.
However, for the Enterprise package, each additional zone costs 1 USD per month.

MONTHLY PLAN

Updated 31st January 2022

Terms Of Service

The plan is prepaid monthly. What’s included? https://cp.5centscdn.com/cart.php?gid=1
The account of the existing client should be in good standing for the upgrade to a monthly plan with the overage invoices duly settled on or before the due date if any.
The account will be automatically suspended by the system if there are any outstanding invoices.
SLA will NOT be applicable due to volume network pricing, ONLY best effort.
The BW overage of $15 per TB is applicable to the monthly plan.
The DISK overage of $50 per TB is applicable to the monthly plan.
The File Transcoding & Recording Minute’s overage of $0.005 /minute is applicable to the monthly plan.
Overages are calculated at end of every month.
BW, DISK, File Transcoding & Recording usage emails are sent out at 70% and 95%.
Upon 100% BW usage, the services will be disabled unless ADDON BW is purchased.
ADDON BW purchased will expire at the end of the billing cycle of the parent product.
BW, File Transcoding, Recording Minutes and Cloud Storage usage reset each month.
DVR or Live recording data is retained as per the client setting under the specific stream name.
Billing is prepayment and there are NO refunds
Data Erased if Service NOT renewed. If the service is not renewed within 7 days from suspension, all DATA will be PERMANENTLY ERASED. All cloud storage data will be also permanently wiped to ensure the confidentiality of your data and consequently, it will not be possible to recover any data.

Note 1: Delivery via Volume & Premium Network PoPs, contact sales to upgrade to premium network!
Note 2: Late payment fee of 19.99% of the total invoice amount will be added after 7 days past the due date. EG: If the total invoice amount is 100 USD and the due date is 1st of the month, a late payment fee of 19.99 USD will be added on the 8th and hence, the total invoice after late payment fee will be 119.99 USD.
Note 3: Regular TOS applies along with this.
Note 4: Customers using our custom servers will have to make their Monthly payments for their plans, products & services they are using before the End Of Every Month.
Note 5: Account On Hold Provision:
-In order to put your account on hold, you must notify us at least 7 days in advance.
- We will apply a charge of $ 1 per month for accounts that are put on hold in order to save your configurations.
- If your account is on hold along with any active storage, additional charges may be applicable based on the amount of storage used.
- The charges per Gigabyte (GB) of storage will be communicated to you prior to the hold being placed on your account. ( $1 + per GB of storage)
- It is important to note that all active services linked to the account will be suspended when it is put on hold.

Yearly PLAN

Updated 07 July 2021

Yearly Plan TOS

The plans are prepaid yearly with the following bandwidth package https://cp.5centscdn.com/cart.php?gid=26
The account of the client should be in good standing for the upgrade to an yearly plan with the overage invoices duly settled on or before the due date if any
The account will be automatically suspended by the system if there are any outstanding invoices.
SLA will NOT be applicable due to volume network pricing, ONLY best effort.
The BW overage of $30 per TB is applicable to the yearly plan.
The DISK overage of $50 per TB is applicable to the yearly plan.
The File Transcoding & Recording Minute’s overage of $0.005/minute is applicable to the yearly plan.
DISK & File Transcoding & Recording Minute’s Overages are calculated at end of every month.
BW, DISK, File Transcoding & Recording usage emails are sent out at 70% and 95%.
Upon 100% BW usage, the services will be disabled unless ADDON BW is purchased.
ADDON BW purchased will expire at the end of the billing cycle of the parent product.
File Transcoding, Recording Minutes and Cloud Storage usage reset each month.
Yearly plan BW usage reset at the end of the billing cycle of the product.
DVR or Live recording data is retained as per the client setting under the specific stream name.
Billing is prepayment and there are NO refunds.
Data Erased if Service NOT renewed. If the service is not renewed within 7 days from suspension, all DATA will be PERMANENTLY ERASED. All cloud storage data will be also permanently wiped to ensure the confidentiality of your data and consequently, it will not be possible to recover any data.

Note 1: Delivery via Volume & Premium Network PoPs, contact sales to upgrade to premium network!
Note 2: Late payment fee of 19.99% of the total invoice amount will be added after 7 days past the due date. EG: If the total invoice amount is 100 USD and the due date is 1st of the month, a late payment fee of 19.99 USD will be added on the 8th and hence, the total invoice after late payment fee will be 119.99 USD.
Note 3: Regular TOS applies along with this.

INFRINGEMENT DMCA

Updated 9th December 2022

Infringement/DMCA

Illegal content is not allowed on our network. Accounts will be deactivated without any notice if we discover this type of content in your account files.
If any copyright issue arises, we will contact you. If you do not respond within 24 hours, the account will be deactivated.
We monitor your content in order to improve end users experience as well as to prevent illegal content from propagating on our network.
Illegal content is not allowed on our network. Accounts will be deactivated without any notice if we discover this type of content in your account files.
If any copyright issue arises, we will contact you. If you do not respond within 24 hours, the account will be deactivated.
We monitor your content in order to improve end users experience as well as to prevent illegal content from propagating on our network.
We respect and value your content, therefore we will make sure your content is not streamed on our network without your permission.

To Content Owners

Please send your claims to legal@5centscdn.com with all supporting documents.

A physical or electronic signature of the person that owns the copyright or a person authorized to act on behalf of the owner.
Identification of the work or works that you are claiming infringement upon and a list of all the works.
The location and identification of the material that you want removed.
The address, telephone number, and email address where you can be contacted.
A statement that says you have a good faith belief that use of the material in the way it is being used has not been authorized by the copyright owner, its agent, or the law.
A statement that the information in your notice is correct and that you are either the owner of the copyright or that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

PRIVACY

Updated 17th August 2023

At 5centsCDN, data privacy matters to us. We take a thoughtful and measured approach to secure your information - giving you the freedom to use our services without worrying about data breaches. With us, you can rest assured that every detail of your data is securely stored and handled with the utmost integrity.

What data do we collect, and how do we collect it?

When you visit 5centscdn.net and other 5centsCDN websites (our site), we may collect information about you in a variety of ways, such as when you fill out forms or correspond with us by phone, email or otherwise. This includes details like your name, address, email address and phone number, financial information, personal description and photograph, and corporate information.

We'll also automatically collect technical information, including IP address, login info, browser type and version, time zone settings, plug-in types and versions, operating system, platform, URLs visited and whether they were clicked on, products searched for, page response times, download errors, length of visits to certain pages, scrolling and navigating activity, methods used to depart the page and any phone numbers used to call our customer service line.

We will let you know whenever we receive additional information about you and what we intend to do with it.

Rest assured that we will not share any data collected with any third party unless it is necessary for running the platform effectively. In other words, we'll never share any personal data without your explicit permission.

Your Consent

By registering at 5centsCDN, it shall be deemed that the user gives consent to the processing of personal data relating to him or her. Registration/creating a user account without submitting the requested data is impossible. The report will not function past the trial if the data subject does not complete the registration process. The provision of personal information is a contractual requirement, as well as a requirement necessary to enter into a contract. Should the data subject not provide the requested data, the business relationship with 5centsCDN cannot be established, and consequently, services performed.

How your data is used?

To fulfill our contractual obligations to you and provide you with the products and services you have requested
To manage our customer relationships, including customer administration, analysis, and reporting to help us build and maintain strong relationships with our customers
To verify your identity and solvency, detect and prevent fraud, and ensure we only work with trustworthy customers
To provide you with information about other products and services we offer that may interest you
To provide you with marketing and sales offers (note - if you don’t want to receive those emails you can opt-out by clicking on unsubscribe)

Additionally, we may use your information to notify you of changes to our services or to ensure that our site is presented to you in the most effective way possible.

To administer and improve our site, including troubleshooting, data analysis, testing, research, and survey purposes
To allow you to participate in interactive features of our service when you choose to do so
To measure the effectiveness of advertising and deliver relevant advertising to you
To make suggestions and recommendations to you and other users of our site about goods or services that may interest you

We always strive to obtain your consent for the purposes listed above, but in cases where consent is not required, we rely on our legitimate interest to ensure the good performance of our site and to display advertising.

Rest assured, we will always use your personal information in a way that is consistent with our commitment to privacy and data protection.

How do we secure your data?

To protect your personal information, we employ multiple layers of security. When you place an order or access your data, information is sent via a secure server using Secure Socket Layer (SSL) technology. This includes sensitive credit and financial details that are encrypted and available only to those with special access rights. For further assurance, any stored private data such as credit cards, social security numbers, and financials will not be kept beyond 60 days.

Your Rights

The data subject retains the right to revoke their consent for data processing at any point, without invalidating any previous processing that was based on their consent. However, this withdrawal will only apply to data that was processed based on the consent of the data subject and not to data that was processed as a requirement for a contract in which the data subject is involved, or for fulfilling a legal obligation that 5centsCDN is bound to.

You are entitled to request that we refrain from using your personal information for marketing purposes. Prior to collecting your data, we will typically notify you if we plan to use your data for such purposes or if we intend to share your details with any third parties for marketing purposes. You may exercise your right to prevent such processing by indicating your preferences on the forms we use to gather your information. Additionally, you may exercise this right at any time by reaching out to us at help@5centscdn.com .

Furthermore, you possess the right to submit a complaint to the appropriate data protection authority.

Occasionally, our website may feature links to other websites belonging to our partner networks, advertisers, and affiliates. Please be advised that these websites maintain their own privacy policies, and we are not responsible for their policies nor liable for any related issues. Please review these policies prior to submitting any personal information to these websites.

Cookies

What are cookies?

When you visit our website, small text files called cookies are placed on your computer, tablet, or cell phone. These cookies are used to track information about your website usage.

Why do we use cookies?

On our website, we utilize cookies to differentiate you from other visitors. This enables us to offer you a satisfying browsing experience and enhance the performance of our site. In situations where it's necessary, we will request your consent prior to placing the appropriate cookie.

Additional information regarding the cookies utilized on our website can be found in Schedule 1. It's entirely up to you to control and/or remove cookies as per your preference. For further details, you can visit websites such as aboutcookies.org. Multiple web browsers provide options to limit and remove cookies.

Cookies can be divided into three categories:

Essential cookies: These cookies are indispensable for the proper functioning of the website.
Marketing/Tracking cookies: These cookies are utilized to personalize your user experience and ads based on your browsing habits.
Statistics cookies: These cookies are employed to analyze website usage to enhance the quality and/or effectiveness of the website.

Cookie Monitor Detail

LastHour Last 24 Hours Last 7 days Last Month All Time

5centsCDN.net Cookie

https://5centscdn.net

This Month

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Data Deletion Policy

Please note that 5centsCDN will not be responsible for the consequences of the following actions, and 5centsCDN can not be held accountable for the same:

Deletion of any data by the user or upon requesting 5centsCDN to perform the deletion that may result in the loss of valuable data.
Any data loss caused during the movement or transfer of files.
Data loss resulting from a crashed server or any other unforeseen circumstances.

If the user is looking to delete particular data or requests 5centsCDN for the deletion, they will receive a consent form through email. This will be written proof of the user’s consent for future records.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

ACCEPTABLE USE POLICY

Updated 9th December 2022

Acceptable Use Policy

This AUP applies to your access to the 5centsCDN network and use of its Services. By using or accessing 5centsCDN website or Services you agree to be bound by this AUP.

Do not use 5centsCDN in any jurisdiction for unlawful, obscene, offensive or fraudulent content or activity, such as advocating or causing harm, interfering with or violating the integrity or security of a network or system, evading filters, sending unsolicited, abusive or deceptive messages, viruses or harmful code, or violating third party rights. If there is a complaint or notice of violation, use may be suspended until resolved, and terminated if not resolved promptly.

Do Not Use 5centsCDN Services To:

Send spam or spam message boards, blog comments, etc.
Attempt non-authorized access to computers or networks or relays through any third party systems
Overburden a recipient or computer system
Distribute harmful or destructive programs or content
Violate intellectual property, privacy, publicity or any other rights or laws
Engage in any other abusive or illegal activities, which shall be determined by 5centsCDN

We strive to both protect our users and uphold the law. Should it ever become necessary to respond to a legal request, we will do so if it is a legally binding request from a governmental authority. These may be sent to legal@5centsCDN.com

5centsCDN may make changes or updates to the policies at any time without notice. The updated AUP will be deemed effective immediately upon posting of the modified policy at www.5centsCDN.com.

SLA

Updated 9th December 2022

SLA for CDN

Effective Date: This Service Level Agreement was last updated on March 1, 2017

This (“5centsCDN”) (“SLA”) provides 5centsCDN Customers (“Customer”) with certain rights and remedies regarding 5centsCDN’s services and content delivery network performance. This SLA applies only to 5centsCDN Customers and applies only to the services that are directly provided by 5centsCDN. 5centsCDN provides a 99% performance based SLA that guarantee on Customer content that is stored and delivered on the 5centsCDN content delivery network, or is stored on Customer equipment and delivered on the 5centsCDN network. Subject to the terms and conditions of this SLA, 5centsCDN will provide service credits for any failures to meet its stated uptime guarantee.

Definitions

“Content” means objects which are delivered from an 5centsCDN cache server.
“Cache Server” means 5centsCDN owned and operated servers for delivering Customer Content which are located on the 5centsCDN global content delivery network at 5centsCDN Points of Presence (POPs) or MultiCDN partners.
“Origin Server” means either 5centsCDN’s or Customer’s Internet web server where Customer Content is stored for retrieval by the Cache Servers.
“Service Outage” means an instance in which a service covered by the 99% performance based SLA guarantee is completely unavailable for more than 60 consecutive minutes.
“MultiCDN Partners” means 5centsCDN partner CDN networks.
“Base Fee” consists solely of the base monthly fee paid by Customer for the 5centsCDN service and excludes all other fees that might be paid by Customer, including, by way of example and not limitation, setup fees, charges for additional services, incremental bandwidth usage, professional services, and any other type of optional additional services.

Data Deletion Policy

Please note that 5centsCDN will not be responsible for the consequences of the following actions, and 5centsCDN can not be held accountable for the same:

– Deletion of any data by the user or upon requesting 5centsCDN to perform the deletion that may result in the loss of valuable data.
– Any data loss caused during the movement or transfer of files.
– Data loss resulting from a crashed server or any other unforeseen circumstances.

If the user is looking to delete particular data or requests 5centsCDN for the deletion, they will receive a consent form through email. This will be written proof of the user’s consent for future records.

99% performance based SLA

5centsCDN provides 99% performance based SLA which guarantee Customers, covering the following items:

“Service Outage” means an instance in which a service covered by the 99% performance based SLA guarantee is completely unavailable for more than 60 consecutive minutes.
“MultiCDN Partners” means 5centsCDN partner CDN networks.
“Base Fee” consists solely of the base monthly fee paid by Customer for the 5centsCDN service and excludes all other fees that might be paid by Customer, including, by way of example and not limitation, setup fees, charges for additional services, incremental bandwidth usage, professional services, and any other type of optional additional services.

Measurement

5centsCDN periodically (every (1) minute or more often) measure availability of 5centsCDN POPs using pingdom.com. 5centsCDN reserves the right to periodically change the measurement points and methodologies it uses without notice to Customer.

Guarantee of Stream Quality

5centsCDN stream quality is measured using computerised monitoring of streams that originate from the 5centsCDN service. 5centsCDN makes best efforts to maintain a consistent stream quality and 5centsCDN will issue service level credits to a Customer should the stream quality grade fall below a mutually agreed level of acceptable quality if any other than the measurement done using pingdom.com on a monthly basis. Subject to the terms, conditions, and exceptions of this SLA, should the measured Customer stream delivered by the 5centsCDN service fall below the agreed acceptable level for the period of one calendar month, 5centsCDN will issue as per table below:

97 - 99% 5%
95 - 97% 10%
90 - 95% 15%
Lower 50%

Exceptions

Customer shall not receive any credits under this 5centsCDN SLA in connection with any 5centsCDN Service Outage caused by or associated with:

Circumstances beyond 5centsCDN’s reasonable control including, but not limited to, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the 5centsCDN SLA.
DNS issues outside the direct control of 5centsCDN.
Scheduled maintenance and emergency maintenance and upgrades.
Failure or unavailability of hardware that is provided or controlled by customer, including, but not limited to, the Customer Origin server(s).
Failure or unavailability of software applications or code that are provided to 5centsCDN by Customer, or the interactions of these items.
Customer’s acts or omissions (or act or omissions of others engaged or authorized by Customer), including without limitation, any negligence, willful misconduct, or use of the 5centsCDN services in breach of the 5centsCDN Master Agreement or TOS or 5centsCDN’s Acceptable Use Policy.
False SLA breaches reported as a result of outages or errors of any 5centsCDN measurement system.
Stream buffering occurring due to or associated with conditions outside of 5centsCDN network or immediate control.
Failure of a service that is not covered or guaranteed by the 5centsCDN SLA, including, but not limited to, the 5centsCDN control center and the 5centsCDN reporting system.
SLA credits will only be issued to Customers who have paid in full for services covering the time period within which the credit has been requested.

Credit Request and Payment Procedures

In order to receive a credit under this SLA, Customer must make a request by submitting the request through 5centsCDN ticketing system. All requests must include the Customer contact name, email address, phone number, company name, the date(s) of the Service Outage, and a description of the reason for the credit request. Each request in connection with a breach of this SLA in a particular calendar month must be received by 5centsCDN within thirty (30) days after the Service Outage in question has occurred, and the Service Outage must be able to be confirmed by 5centsCDN measurement tools. Credit requests that are related to an SLA breach of 5centsCDN Guarantee of Stream Quality must be submitted within seven (7) days after the end of the calendar month when the stream quality is in question. Each valid credit will be applied to an invoice of Customer within two billing cycles after 5centsCDN initial receipt of Customer’s request. Credits are exclusive of any taxes charged to Customer or collected by 5centsCDN.

Miscellaneous

Notwithstanding anything in this SLA to the contrary, the total amount credited to a Customer in connection with any calendar month will not exceed the Base Fee paid by the Customer for such month. All credits are calculated on the basis of a thirty (30) day month. To be eligible for a credit, Customer must follow 5centsCDN published instructions for use of the Service. Improper use of 5centsCDN Service will result in ineligibility for a Service credit. Service credits shall not be available for Customers that are in breach of the 5centsCDN Master Service Agreement, including, but not limited to, breach for non-payment. Notwithstanding any provision otherwise in this SLA or the Master Service Agreement, this SLA sets for Customer’s sole and exclusive remedy for Service Outage or other service related issue for a Service provided to Customer by 5centsCDN.

DNS

Updated 22th September 2023

DNS Terms

Customer promises not to use the Site or the Service for any purpose that is unlawful or prohibited by these Terms of Service. Customer agrees to abide by all applicable local, state, national and international laws and regulations.

By way of example, and not as a limitation, Customer agrees not to (or permit others to): (a) take any action or (b) upload, download, post, submit or otherwise distribute or facilitate distribution of any Customer submissions (“Submissions”) such as, without limitation, comments, text, communications, software, images, sounds, data or other materials or information) using any communications service or other service available on or through the Service, that:

Infringes any patent, trademark, trade secret, copyright, right of publicity or other right of any other person or entity;
Is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, tortuous, obscene, offensive, profane or which otherwise violates the Terms of Service;
Constitutes unauthorized or unsolicited advertising, junk or bulk e-mail ("spamming");
Imposes an unreasonable or disproportionately (in the sole judgment of 5centsCDN) large load on 5centsCDN computing, storage or communications infrastructure, or attempts to gain unauthorized access to the Service, other accounts, computer systems or networks connected to the Service, through password mining or otherwise;
Contains software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damage, limit or interfere with the proper function of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any system, data or other information of 5centsCDN or any third party; or
Impersonates any person or entity, including, without limitation, any employee or representative of 5centsCDN.
Customers will not use any robot, spider, scraper or other automated means to access the Service for any purpose without 5centsCDN express written permission. Additionally, Customer will not: (i) interfere or attempt to interfere with the proper working of the Service or any activities conducted on the Service; or (ii) bypass any measures 5centsCDN may use to prevent or restrict access to the Service.
Customer shall not (and Customer shall not permit others to), directly or indirectly, modify, translate, decompile, disassemble, or reverse engineer any part of the Service or any Content available through the Site (except to the limited extent applicable laws specifically prohibit such restriction); or copy, rent, lease, distribute, or otherwise transfer any or the rights that Customer receives hereunder. In addition, the Customer shall not remove any proprietary notices or labels.
Customers may not harvest or collect information, including, without limitation, screen names, about other members or users of the Service. The use of any information learned through the Service or while in the Site is limited to the express purposes outlined in these Terms of Service; all other uses, including, without limitation, sending unsolicited bulk e-mail, are strictly prohibited.
5centsCDN may remove any Content and Submissions at any time for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such Content or Submissions).
Customers may not harvest or collect information, including, without limitation, screen names, about other members or users of the Site or the Service. The use of any information learned through the Service or while in the Site is limited to the express purposes outlined in these Terms of Service; all other uses, including, without limitation, sending unsolicited bulk e-mail, are strictly prohibited.
5centsCDN may, at its sole discretion, immediately terminate Customer's access to the Site and/or the Service should Customer's conduct fail to conform strictly to and terms or conditions of these Terms of Service, including, without limitation, with any provision of this section.

3. The customer agrees that his DNS zones can be deleted, if they are inactive (there are no DNS queries for the DNS zone) for over 30 days.

SimpleDNS Statistics:

Paid Plan Users: Yearly, monthly and daily DNS statistics will be stored forever. Hourly DNS statistics will be stored for the last 1 month.

Unlimited definition

5centsCDN provides multiple resources without a defined limit or with unlimited resources. Unlimited means there are no hard limits specified in the customer account for the mentioned resources. 5centsCDN provides those unlimited resources under fair usage. Fair usage definition: The Customer can use as much of the unlimited resources he needs until the 5centsCDN costs for the maintenance of those resources don’t exceed the price of the hosting account of The Customer. In case of unfair usage of the unlimited resources, The Customer will get contacted by 5centsCDN staff to discuss the setting of hard limits of the customer account or upgrade The Customer’s subscription plan.

Optimizer

Updated 22th September 2023

Optimzer Terms

Welcome to our Image Optimizer and Asset Optimizer services! These Terms of Service (TOS) govern your use of our Image Optimizer and Asset Optimizer features, collectively referred to as “Services.” By using these Services, you agree to comply with and be bound by these TOS. Please read these terms carefully.

Definitions

Image Optimizer: A service that reduces and compresses image sizes to enhance website performance.

Asset Optimizer: A service that reduces the size of website code files like JS, HTML, and CSS to improve website loading speed.

User: Refers to any individual or entity using our Services.

Website: The online platform or application where our Services are used.

Content: Refers to any data, files, or assets processed through our Services.

Akamai: Refers to Akamai Technologies, a third-party infrastructure provider used in our Enterprise Package Plan.

UseCase:

Image Optimizer Benefits

Using our Image Optimizer provides the following benefits:
Reduction of image size by up to 70-90%.
Faster website loading times.
Improved user experience and conversion rates.
Enhanced SEO rankings.

Asset Optimizer Benefits

POP's and Delivery

Currently, Image Optimizer and Asset Optimizer are compatible with Standard, Volume, and Premium plans. Each plan has different PoP access and delivery regions.

Plan Features

Our plans offer unlimited optimizations, requests, and renditions/transformations, with no hidden costs or overage charges. Image Optimization features include auto optimization, WebP optimization, AVIF optimization, PNG to JPG conversion, and on-the-fly image renditions/transformation. API availability for both Image Optimizer and Asset Optimizer is expected by Q4 of 2023.

Termination

We reserve the right to terminate or suspend access to our Services for violations of these TOS or any other reason at our discretion.

Modifications

We may update or modify these TOS at any time. Users will be notified of significant changes.

User Responsibilities

Content Ownership: The User maintains ownership of all Assets submitted for optimization. Service Provider will not use, modify, or distribute these Assets for any purpose other than optimization without the User’s explicit consent.

Authorized Access: User agrees to provide necessary access to the Assets and associated systems or platforms required for optimization. This access should be provided in a secure manner, and User is responsible for maintaining the confidentiality of login credentials.

Service Limitations

Unlimited Request & Delivery via CDN
Unlimited Optimizations
Unlimited Renditions/Transformations
Not Available in Enterprise Plan (Limitation from Akamai).
Reduce and compress your image size up to 70-90% or more.

Prohibited Activities:

While using our services, you agree not to engage in any prohibited activities, including but not limited to:

Including our Terms of Service (TOS)

Our Image Optimizer & Asset Optimizer encompass our comprehensive set of terms, including the General TOS, Monthly TOS, Infringement Policy, Acceptable Use Policy (AUP), and Service Level Agreement (SLA).

Customer promises not to use the Site or the Service for any purpose that is unlawful or prohibited by these Terms of Service. Customer agrees to abide by all applicable local, state, national and international laws and regulations

*By using 5centsCDN’s services, you acknowledge that you have read and agreed to these Terms & Conditions. 5centsCDN reserves the right to modify these terms at any time. Please review these terms regularly for updates*

Critical Backup

Updated 27th September 2023

Critical Backup Terms

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998.

This website and its owners use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Use of Cloud API User Data

5centsCDN integrates a third-party program that is based on a command-line program to manage files on cloud storage. Its sole purpose is to access and manipulate user content in the supported cloud storage systems from the local machine of the end user. For accessing the user content via the cloud provider API, 5centsCDN asks the users to use authentication mechanisms, such as OAuth or HTTP Cookies, depending on the particular cloud provider offerings. The use of these authentication mechanisms and user data is governed by the privacy policies mentioned in the Resources & Further Information section and followed by the privacy policy of 5centsCDN & third-party program R-Clone.

5centsCDN provides the end user with access to their files available in a storage system associated with the authentication credentials via the publicly exposed API of the storage system.
5centsCDN allows storing the authentication credentials on the user machine in the local configuration file.
5centsCDN does not share any user data with third parties.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate in are subject to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage with them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page through your social media platform account.

Creating terms and conditions for a cloud Critical Backup service is an important step to protect both your business and your customers. Below is a draft of terms and conditions that you can consider as a starting point. However, it’s essential to consult with legal professionals to ensure that these terms are in compliance with local laws and regulations and are tailored to your specific business needs.

Terms and Conditions for 5centsCDN Cloud Critical Backup Service

1. Acceptance of Terms

By using the 5centsCDN Cloud Critical Backup Service (“Service”), you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our Service

2. Service Description

2.1. The term “Internet” refers to the global network of computers using the TCP/IP protocol for communication.

2.2. The Service may include various backup plans, storage options, and additional features, each subject to its pricing and terms as described on our website.

3. User Responsibilities

3.1. You are responsible for providing accurate and up-to-date information when signing up for the Service.

3.2. You are responsible for configuring and maintaining backups according to your specific needs and ensuring that data is correctly backed up.

3.3. You must not use the Service to back up or store any illegal, copyrighted, or sensitive data that violates the privacy rights of others.

4. Data Security

4.1. 5centsCDN takes data security seriously and employs industry-standard security measures to protect your data. However, you acknowledge that no data storage method is entirely immune to potential risks or breaches, and we cannot guarantee the absolute security of your data.

5. Payment and Billing

5.1. You agree to pay for the Service as per the pricing plan you select. Payment methods and billing cycles will be specified on our website.

5.2. Failure to pay for the Service may result in suspension or termination of your account.

6. Termination

6.1. Either party may terminate this agreement at any time for any reason, with or without cause, upon written notice.

6.2. Upon termination, you are responsible for retrieving your data from the Service. We may delete your data from our servers after a reasonable period following termination.

7. Limitation of Liability

7.1. 5centsCDN shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of our Service.

8. Privacy

8.1. We may collect and use personal information as outlined in our Privacy Policy, which can be found on our website.

9. Modifications

9.1. 5centsCDN reserves the right to modify, suspend, or discontinue the Service or any part thereof, with or without notice, at our sole discretion.

10. Governing Law

10.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of [Your Jurisdiction].

11. Contact Information

11.1. For any questions or concerns regarding these Terms and Conditions or our Service, please contact us at [Your Contact Information].

By using the 5centsCDN Cloud Critical Backup Service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These terms are subject to change, and it is your responsibility to review them periodically for any updates.T

his is a general template, and you should customize it further, seek legal advice, and ensure compliance with local regulations before implementing it for your cloud Critical Backup service.If you require clients to share third-party API keys to integrate with your service, it’s essential to include this provision in your terms and conditions to clarify the responsibilities and expectations of both parties. Here’s an updated section to address this:

12. Integration with Third-Party Services

12.1. In order to utilize certain features or functionalities of the 5centsCDN Cloud Critical Backup Service, you may be required to integrate with third-party services or APIs (“Third-Party Services”). To facilitate such integration, you agree to share the necessary third-party API keys, credentials, or access tokens with 5centsCDN.

12.2. You understand that the integration with Third-Party Services is subject to the terms and conditions of those services, and you are solely responsible for compliance with such terms. 5centsCDN shall not be responsible for any actions, consequences, or liabilities arising from your use of Third-Party Services.

12.3. 5centsCDN will use the provided API keys, credentials, or access tokens solely for the purpose of facilitating the integration with the Third-Party Services as requested by you. We will take reasonable measures to protect the security and confidentiality of these credentials.

12.4. You agree to promptly notify 5centsCDN of any changes or revocation of API keys, credentials, or access tokens for Third-Party Services and provide updated information as necessary to maintain the integration.

12.5. 5centsCDN reserves the right to suspend or terminate your access to the Service if you fail to provide or maintain the required API keys, credentials, or access tokens for integration with Third-Party Services.

Please make sure to customize this section according to your specific integration requirements and consider consulting with legal professionals to ensure compliance with relevant laws and regulations. Certainly, if you want to make it clear that client data on third-party services is not covered under your service level agreement (SLA) or the scope of your service, you can add a clause to address this. Here’s an updated section:

13. Client Data on Third-Party Services

13.1. You acknowledge that the 5centsCDN Cloud Critical Backup Service is designed to backup and secure data stored within our platform. Any data or information stored on third-party services, platforms, or systems not owned or managed by 5centsCDN is not covered under our Service or Service Level Agreement (SLA).

13.2. While 5centsCDN may facilitate the integration of our Service with third-party services, we do not assume responsibility for the security, availability, or integrity of data stored on such third-party services. Any issues, losses, or damages related to data on third-party services are the sole responsibility of the client.

13.3. The SLA and service commitments outlined in this agreement specifically pertain to the 5centsCDN Cloud Critical Backup Service and the data stored within our infrastructure. We do not extend these commitments to data stored on external or third-party services.

This clause makes it clear that your service and SLA cover only data stored within your platform, and any data stored on third-party services is the client’s responsibility. However, it’s essential to maintain clarity and transparency with clients about the limitations of your service and the scope of your responsibilities regarding data stored in different locations. To clarify that the client is responsible for any costs incurred at third-party providers, including ingress and storage costs, you can include the following clause:

14. Client Responsibility for Third-Party Provider Costs

14.1. You acknowledge and agree that any costs, charges, or fees incurred at third-party providers, including but not limited to data ingress, storage, retrieval, and related services, are the sole responsibility of the client.

14.2. 5centsCDN shall not be liable for any financial obligations, expenses, or charges accrued at third-party providers as a result of your use of the 5centsCDN Cloud Critical Backup Service, including data integration with third-party services.

14.3. It is your responsibility to manage and monitor any costs associated with the use of third-party services or data storage platforms, and you shall bear all financial consequences thereof.

By including this clause, you make it clear that the client is responsible for any financial obligations and costs associated with third-party providers, emphasizing their responsibility for monitoring and managing expenses related to the integration and use of third-party services.

To clarify that the Critical Backup service is not a real-time sync service, you can include the following statement:

15. Real-Time Sync Disclaimer

5.1. Please be aware that the 5centsCDN Cloud Critical Backup Service is not designed as a real-time synchronization service.

15.2. While we strive to provide efficient and timely backups of your critical data, the service operates on scheduled or manual backup routines. It may not reflect changes made to your data in real-time or instantaneously.

15.3. It is your responsibility to configure backup schedules and intervals that align with your data protection needs and to ensure that critical data is backed up according to your desired frequency.

Including this disclaimer clarifies that your service does not offer real-time synchronization and highlights the need for clients to manage backup schedules according to their data protection requirements. If you want to specify the retention period for logs generated by your service, you can include the following statement:

16. Log Retention

16.1. 5centsCDN retains logs generated by the use of the 5centsCDN Cloud Critical Backup Service for a period of [insert retention period, e.g., “30 days”] from the date of creation.

16.2. Logs older than the specified retention period may be periodically deleted or archived at 5centsCDN’s discretion.

This clause informs clients about the retention period for logs and mentions that older logs may be deleted or archived after the specified duration. Be sure to replace “[insert retention period]” with the actual duration you intend to set for log retention. To clarify that the service is not intended for content delivery purposes, you can include the following statement:

17. Not for Content Delivery

17.1. The 5centsCDN Cloud Critical Backup Service is exclusively intended for data backup and recovery purposes. It is not designed or intended to be used for content delivery or content distribution.

17.2. You understand and agree that the service is not equipped or optimized for content delivery, and 5centsCDN disclaims any responsibility for using the service for such purposes.

Including this clause makes it explicit that the service is not suitable for content delivery and that its primary purpose is data backup and recovery.

Support Plans

Updated 27th September 2023

Support Plans Terms

Welcome to 5centsCDN! We’re thrilled to have you as a part of our community and look forward to providing you with top-notch support and services. Please take a moment to review our Terms of Service (“TOS”) to understand your rights and responsibilities as a 5centsCDN user.

By using 5centsCDN services, you agree to abide by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

1. Support Plans

1.1 Standard Support

When you become a 5centsCDN user, you are automatically enrolled in our Standard Support Plan at no cost to you. This plan provides the following benefits:
Customer Service: 24x7 access to Billing and Subscription Support.
Self Help, Documentation and Guides: Included.
5centsCDN Client Portal: Access to personalized dashboards.
Web & Email Support: Included.
24/7/365 Support: Included.
Weekend & Holidays Support: Limited.

1.2 Premium Support

Our Premium Support Plan offers enhanced support features, including:
Customer Service: 24/7 access to Support Officers, rapid response times, and guidance on architecture based on your needs.
Self Help, Documentation and Guides: Included + Full access to Custom API.
5centsCDN Client Portal: Full access.
Web & Email Support: Included.
24/7/365 Support: Included.
Weekend & Holidays Support: Included.

1.3 Professional Services

For those seeking comprehensive support and development assistance, our Professional Services Plan includes:
Customer Service: Support for your development teams around the clock and in emergency situations via WhatsApp.
Self Help, Documentation and Guides: Dedicated.
5centsCDN Client Portal: Full access.
Web & Email Support: Included.
24/7/365 Support: Included.
Weekend & Holidays Support: Included.

1.4 One-time Support Plan

If you’re not ready for a long-term commitment, our One-time Support Plan offers assistance for a single day at a competitive rate.

2. Availability

2.1 Technical Support

Standard Support: 24×7 access to Support Team via Live Chat, Email & Help Center.

Premium Support: Everything in Standard + onboarding set up via GMeet/Zoom.

Professional Services: Everything in Premium + Access to L3, L4 Engineers & Product Manager via Slack/WhatsApp.

One-time Support Plan: Get access to our Product Team for all your delivery setup and needs.

2.2 Third-party Software Support

2.3 Training & Calls

Standard Support: Technical web seminars and on-demand training (Max. 1 time per month).
Premium Support: 1:1 on-demand training (max 3 times per month, 15mins-30mins).
Professional Services: 1:1 on-demand training (max 10 times per month, 15mins-30mins).
One-time Support Plan: 1:1 on-demand training (max 1 time, 30mins-45mins).

2.4 Dedicated Account Manager

2.5 Dedicated Technical Account Manager

2.6 WhatsApp, Zoom & GMeet Support

3. Response Time

3.1 Case Severity & Response Times

3.2 Emergency Escalation

4. Miscellaneous

4.1 Architectural Guidance

4.2 Proactive Guidance

4.3 Launch Support

4.4 Custom Developments

4.5 Alerting for Downtime & Errors

4.6 Check-up

4.7 Pricing

Thank you for choosing 5centsCDN. We’re here to support you every step of the way.

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Terms Of Service

Content Delivery Service Agreement – 5centscdn.net

Supplemental Terms:

CDN Commitment & Interim Payment

1. Definitions

1.1. Browser.

1.2. Internet.

1.3. Web.

1.4. Website.

2. CDN Services.

2.1. Storage.

2.2. Bandwidth.

2.2.1 Midgress Bandwidth.

2.3. Availability of 5centsCDN.

2.4. CDN SLA & Service Credits.

2.5. Recording Service SLA.

2.6. Log Information.

2.7. Backups.

3. Compensation.

4. Term and Cancellation.

5. Customer Warranties.

6. Limitations of Warranties and Liability.

7. Limitation of Liability.

8. Prohibited Uses and Activities.

A. Violations of Intellectual Property Rights.

B. Spamming.

C. Misrepresentation of Transmission Information.

D. Viruses and Other Destructive Activities.

E. Malicious or Unauthorized Hacking.

F. Export Control Violations.

G. Child Pornography.

H. Other Illegal Activities.

I. Obscene, Defamatory, Abusive or Threatening Language.

J. Other Prohibited Activities.

9. Copyright Notice Infringement Information.

10. Right to Monitor and Remove Unacceptable Content.

11. Assignment.

12. Modifications.

13. Force Majeure.

14. Undefined Terms.

15. Joint Drafting And Neutral Construction.

16. Validity Of Agreement.

17. Entire Agreement.

18. Venue And Applicable Law.

19. Billing Terms.

19.1 Suspension Terms.

19.2 Late Payment Charges.

19.3 Transaction Fees.

19.4 Credit Period.

19.5 Pre Auth.

19.6 Auto Capture.

19.7 Data Erased if Service NOT renewed.

19.8 Fair Usage Policy.

20. Attorney Fees And Costs.

21. Advance Support Services

Trial TOS

Terms Of Service

5centsCDN Plans

5centsCDN Plans – 5centscdn.net

1. Pricing for CDN Plans

2. Inclusions in All Plans

3. Add-on Bandwidth Pricing

4. Add-on Services Pricing

5. Cloud Storage

6. Support Plans

7. Plan Differences

8. Discounts

9. Upgrading and Downgrading Plans

10. Switching Back to A La Carte Plan

11. Impact on Current Plan

12. New Features

13. Contacting Support

14. Trial

15. Hidden Fees

16. Multiple Invoices