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Compare Support Plans

Get started with our Standard Support Plan.

Standard Support
Free
Premium Support
$49.99 per month
Professional Services
$550/10 hrs | $85/hr | Pay-as-you-go
One-time Support
$19.99/day

Join 5centsCDN, you're automatically covered by our Standard Support Plan, free of charge.

Recommended by Critical Developments and Monitoring Streams for events

Recommended for Professional Development/Custom Application or Developments

"Not ready for a commitment? Our team is available for you a single day as well"

Support

For Getting Started & Setting up account

Everything in Standard + Stream Monitoring for Events

Support for Custom Development/Solutions

Support for Monitoring of Streams or important event

Access to customer support for incidents

Unlimited - 24x7x365

Technical Support

Week Days (Mon - Fri)

Available

Billed on # of Hours Worked

Valid for 8 Business Hours

Weekend (Sat - Sun)

Limited Support

Available

Billed on # of Hours Worked

Valid for 8 Business Hours

Contact Channels

Live Chat, Ticket, Self Help Docs, & Email

Everything in Standard + IM Channels like Slack, WhatsApp etc

Response Times

Week Days (Mon - Fri)

8 - 12 Hours

3 - 6 Hour

2 - 4 Hours

1 Hour - 2 Hours

Weekend (Sat - Sun)

12 - 24 Hours - Limited Support

6 - 12 Hours

1 Hour - 2 Hours

Dedicated Account Manager

Available

Technical Account Manager

N/A

Available

Remote Assistance (Screen Sharing & GMeet or Zoom)

Limited

Included (Maximum 2 calls in a Month)*

Included (Configuring & Set-up Assistance

Maximum 1 - 2 Times a day*

Customer Success Manager

Limited Availability

Available

Case severity & Response times

Severe

12 Hours

2 Hours - 4 Hours

High

12 Hours - 24 Hours

4 Hours - 6 Hours

Medium

24 Hours - 48 Hours

6 Hours - 12 Hours

Low

48 Hours - 72 Hours

12 Hours - 24 Hours

Business/Service Overview

Every Quarter with Account Manager

Priority Escalation of Support Requests

Low

High

Setup and Configuring Best Practices

Basic

Customized*

Self Help, Documentation and Guides

Available

Available + Full access Custom API

Available

Third-party software support*

Limited*

Interoperability & configuration guidance and troubleshooting.

Limited*

Training & Troubleshooting

N/A

Available as Add-on

Custom Developments

N/A

Available as Add-on

Terms and Conditions

"Business Hours” mean Mondays through Fridays, 10:00 am - 6:00 pm local time, excluding local holidays.
5centsCDN recommends to not to use Trial for any Production Practices.
5centsCDN Response Times in Standard Support is a rough estimated time for any technical query depending on the severity of the case.
Services under the control of 5centsCDN are covered in our SLA. However, we do not cover third-party application outages or recommend using them for custom project development.
Additional meetings per month will cost $50 for two extra calls, charged as part of the overage billing.
When you enroll for any plans, you agree to the above terms & conditions automatically, and use the services accordingly.
When an incident or support ticket is opened, the priority is selected by the customer, then confirmed by 5centsCDN when it is processed.

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