Support Plans

Get started with our Standard Support Plan.

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Includes all basic support options, with added benefits of service desk access, standard technical support with standard response times.Provides 24/7 access to Support Officers, less than 1 business day response times and guidance on architecture based on your use case. The complete support package; with architecture and proactive guidance, launch support and training. As well as quick response times, third-party software support, and 24/7 access to senior support officers via the Crisp support.
Customer Service24x7 access to billing and subscription support.
Self Help, Documentation and Guides Full access to online self-help, API integration and custom API developments.
5centsCDN Client Portal Full access to personalized dashboards.
Technical Support 24x7 access to Support Officers via Live Chat, Email & Help Center24x7 access to Support Officers via Live Chat, Email, Slack & Help Center
Who can open support cases Single contact.Multiple contacts. Multiple contacts.
Third-party software support LimitedInteroperability & configuration guidance and troubleshooting.
Case severity & Response timesCritical impact < 12 hours< 2 hours
Moderate impact < 1 business day< 4 hours
Minor impact < 2 business days< 8 hours
Informational < 3 business days < 1 business days
Architectural Guidance Guidance based on use case.
Proactive Guidance Multiple contacts.
Launch Support Designated Technical Project Manager.
Training Technical web seminars and on-demand training.
Professional Services for support with custom requirements Available for purchase. Available for purchase.
Pricing Free ($) Hourly rate $55 ( Minimum 10 hours/m)

Helpful Resources


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Head to our control panel to configuring CDN.


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