Support Plans

Get started with our Standard Support Plan.

Compare Plans

StandardPremiumProfessional
Includes all basic support options, with added benefits of service desk access, standard technical support with standard response times.Provides 24/7 access to Support Officers, less than 1 business day response times and guidance on architecture based on your use case. The complete support package; with architecture and proactive guidance, launch support and training. As well as quick response times, third-party software support, and 24/7 access to senior support officers via the Crisp support.
Customer Service24x7 access to billing and subscription support.
Self Help, Documentation and Guides Full access to online self-help, API integration and custom API developments.
5centsCDN Client Portal Full access to personalized dashboards.
Technical Support 24x7 access to Support Officers via Live Chat, Email & Help Center24x7 access to Support Officers via Live Chat, Email, Slack & Help Center
Who can open support cases Single contact.Multiple contacts. Multiple contacts.
Third-party software support LimitedInteroperability & configuration guidance and troubleshooting.
Case severity & Response timesCritical impact < 12 hours< 2 hours
Moderate impact < 1 business day< 4 hours
Minor impact < 2 business days< 8 hours
Informational < 3 business days < 1 business days
Architectural Guidance Guidance based on use case.
Proactive Guidance Multiple contacts.
Launch Support Designated Technical Project Manager.
Training Technical web seminars and on-demand training.
Professional Services for support with custom requirements Available for purchase. Available for purchase.
Pricing Free ($) Hourly rate $55 ( Minimum 10 hours/m)

Helpful Resources

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