Category: Account & Billing

Prorated bandwidth means the bandwidth allocated for a portion of a month. Suppose the user is ordering for a service that contains 1TB bandwidth on 5th April then he only needs to pay for the remaining 25 days. So the user will not get 1TB bandwidth completely. It will allocate based on the remaining days. […]

Now you can check the bandwidth add-on history in the console. Please follow the steps to get the addon bandwidth details. Login to 5centsCDN console. Go to ACCOUNT. Click the Bandwidth Addon History option. On the redirected page, you can see the bandwidth add-on details. The steps are explained below  

No, It is not possible to restore the canceled service. If you want to start the service again, you have to purchase another plan, click here to check the plan details  

This article explains, how to check the activity logs. By checking the activity logs, you can track all the operations performed on your account. To check the activity logs, please follow the steps, Login to 5centsCDN console. Go to ACCOUNT. Click the Activity Log option. On the redirected page, you can able to see the […]

This article explains how to check your bandwidth rollover history. Please follow the steps Login to 5centsCDN console. Go to ACCOUNT. Click the Bandwidth Addon History option. On the redirected page, you can able to see the BW rollover details.  

To view the tickets you can follow the steps, Login to 5centsCDN console. Go to Portal Home. Click the “Tickets” icon(Green colored) to view the tickets. On the redirected page, you can view the existing tickets or you can open a new ticket.

The a la carte plan is a monthly plan. In this plan, you can customize the resources. So only pay for the selected resources. The a la carte plan is a heavily discounted plan, so we recommend using this plan. Also, you can cancel the plan anytime. How to buy our a la carte plan? […]

Please follow the steps to change your email ID Login to  5centsCDN console. Go to Portal Home. Click the down arrow on the side of your name at the top left of the window. Click the Edit Account Details option. On the redirected page, add your new email ID in the Email Address option 6. Click the Save Changes button. […]

Yes, ADD-ON BW rollover for up to 12 months, but your base BW expires at of the month regardless of how much you have consumed. Base BW is the minimum BW which you purchased per month, it starts from 1 TB per month. The ADD-ON BW roll happens on the 7th of every month after […]

If you are not getting the email verification then check the below-mentioned conditions Double-check your email ID is correct or not Login to  5centsCDN console. Go to Portal Home. Click the down arrow on the side of your name at the top left of the window. Click the Edit Account Details option. Check your email […]