The account of the client should be in good standing for the upgrade to an yearly plan with the overage invoices duly settled on or before the due date if any.
The account will be automatically suspended by the system if there are any outstanding invoices.
SLA will NOT be applicable due to volume network pricing, ONLY best effort.
The BW overage of $30 per TB is applicable to the yearly plan.
The DISK overage of $50 per TB is applicable to the yearly plan.
The File Transcoding & Recording Minute's overage of $0.005/minute is applicable to the yearly plan.
DISK & File Transcoding & Recording Minute's Overages are calculated at end of every month.
BW, DISK, File Transcoding & Recording usage emails are sent out at 70% and 95%.
Upon 100% BW usage, the services will be disabled unless ADDON BW is purchased.
ADDON BW purchased will expire at the end of the billing cycle of the parent product.
File Transcoding, Recording Minutes and Cloud Storage usage reset each month.
Yearly plan BW usage reset at the end of the billing cycle of the product.
DVR or Live recording data is retained as per the client setting under the specific stream name.
Billing is prepayment and there are NO refunds.
Data Erased if Service NOT renewed. If the service is not renewed within 7 days from suspension, all DATA will be PERMANENTLY ERASED. All cloud storage data will be also permanently wiped to ensure the confidentiality of your data and consequently, it will not be possible to recover any data.
Note 1: Delivery via Volume & Premium Network PoPs, contact sales to upgrade to premium network!
Note 2: Late payment fee of 19.99% of the total invoice amount will be added after 7 days past due date. EG: If the total invoice amount is 100 USD and the due date is 1st of the month, a late payment fee of 19.99 USD will be added on the 8th and hence, the total invoice after late payment fee will be 119.99 USD.