Frequently Asked Questions
Is there a minimum BW to get started?
Yes, 1 TB per month! If you wish to do SIMULCASTING/MULTISTREAMING ONLY then simply buy stream names and simulcasting platforms
What happens when my usage hits 100% of the BW purchased?
As we do have bandwidth overage protection and do not want to surprise with overages the services will be disabled. We understand every project is mission-critical, hence do not hesitate to reach out to us.
Do I get alerts before my service gets disabled?
Yes, you get alerts at regular intervals.
Can I top-up BW at any time?
Yes, simply add ADD-ON BW starting from 1TB.
Does my BW roll-over or carry forward to the next month?
Yes, ADD-ON BW roll over up to 12 months, but your base BW expires at of the month regardless of how much you have consumed. Base BW is the minimum BW which you purchased per month, it starts from 1 TB per month.
Does adaptive bitrate streaming included by
default?
No, you will need to purchase LIVE TRANSCODING (SD|HD|UDH).
What payment methods are accepted?
We accept credit cards, PayPal, and bank wire transfers.
How much does a TLS certificate cost?
No cost, all supported TLS certificates have no additional cost.
How is traffic calculated?
Standard, Volume, and Premium : The outgoing bandwidth from our edge servers is measured in bytes.
Enterprise : The outgoing bandwidth from our edge servers measured in bytes + midgress traffic.
How is storage billed?
Pull Zone storage has no additional cost. Push/VOD Zone storage is $0.05/GB per month and is charged on an average of 30 days.
