If your bandwidth limit exceeds, your live streams and zone will be disabled. So we recommend adding bandwidth before exceeding the current limit. This article guide you to purchase add-on bandwidth. Kindly follow the below steps: Option 1 Login into 5centsCDN console. Go to Portal home. Click the “Services” option on the left side of […]
Category: Account & Billing
How can I switch between plans?
This article explains, how to switch between plans if you have multiple services in 5centsCDN Please follow the steps, Login to 5centsCDN console. On the dashboard, you can find an option “CDN dashboard” on the top left side. Click the option. Now you can see all your services. Click the corresponding services ID to switch […]
Not able to verify the phone number?
Phone verification is mandatory for all clients. You can verify your number through SMS. If you are failed to verify your number then check the below-mentioned steps. Double-check your mobile number is correct or not. Provided number must be working. No need to specify your country code in mobile number. If you are still facing […]
Do I need to add international code to the number?
Phone verification is mandatory for all clients. No need to add the international code to the phone number. While selecting your country the international code will automatically generate with your number. If you are facing any issue in mobile number verification, Please double check your mobile number. You may contact support via live chat or […]
Do you support call to verify number?
Currently, you can only verify your number through SMS. We will add this feature soon. If you are failed to verify through SMS then you can contact our support team any time via live chat or support ticket.
I have multiple service IDs or products how to a switch between them?
This article explains how to switch between multiple IDs or products, log in to 5centsCDN console. Click the client portal, you can see the list of all services. Click the manage button to access the service. In another way, Simply click the ” CDN dashboard”, you will get the list of your services. Click the […]
What are the payment methods supported?
5centsCDN supports the following payment methods PayPal Visa Master Card AMEX
How can I make my payments for my invoices?
This article explains how to make your invoices, please follow the below-mentioned steps Login to 5centsCDN console Goto CDN Dashboard > Billing > Invoices Here you can see the invoices, select on the unpaid invoice Click the pay button Or Go here https://cp.5centscdn.com/clientarea.php?action=invoices 5centsCDN supports the following payment methods PayPal Visa Master Card AMEX
Do you accept AMEX?
5centsCDN accept AMEX payment method. We are accepting the following payment methods Paypal Visa Master Card AMEX
What is sub accounts?
Sub-account are users who can access your product and services on the main account. This is typically your technical engineer or developers etc. We do not recommend creating sub-accounts for your clients if you are reselling as they will have full access to your account. To create a sub-account, Please refer the below mentioned KB […]