Category: Account & Billing

Follow the below steps to add funds or credits, Login to 5centsCDN console. Go to Portal Home. Click the Billing option on the left side of the window. Select Add Funds option from the list. On the redirected page, you can specify the amount and select the suitable payment method. Minimum Deposit $10.00 Maximum Deposit […]

The account verification is mandatory for the Enterprise networks only. This is implemented to prevent the abuse of the service and copy-right issues. Once a service is purchased, you have to provide the required information to the account verification email. The sales team will verify the details and activate the service within 24hrs of time.

Ingress means the client is pushing content to our origin server from their encoder or pulling from their origin server. We are not charging for ingress. The egress means the content is delivered from the CDN edge server to the user. We are only charging for egress. The egress charge depends on the network. You […]

Once you delete a stream or zone, the resource does not delete permanently. The details are explained below. -> Stream Name The permanent delete is set to after 2 days of stream deletion. The users can restore the stream within 2 days. This is mainly implemented for restoring purposes. -> Zones The permanent delete is […]

We have implemented the Search option in the control panel. The users can simply search for a Stream Name, Push or Pull zone ID, Simulcast platform, or Scheduled playlist.  Please follow the steps.   Login to 5centsCDN control panel. Click the Search Icon at the top right side of the window. Search the Keyword, The […]

We can restore both a la carte and PAYG plans within 7 days. You can submit the restore request to the support team via Live Chat or Support Ticket.

Canadian banks do not have IBAN (International Bank Account Number) numbers. If asked for the RBC IBAN number it is simply our Bank Number (003) followed by your account number and your branch’s transit number. Please be aware that the IBAN is different than the SWIFT BIC which is used for incoming wires. For RBC, […]

As of now, we are only providing raw logs for Enterprise and Premium/Volume networks. We will implement raw logs for the standard network in the future. For getting the raw logs you need to contact the support team via Live Chat or Email.

The system will automatically try to capture if the credit card is on the file. If you want to stop auto capturing then you can remove the credit card from your account. To remove the credit card go to Login to 5centsCDN console. Go to portal home. Click the drop-down arrow nearest  “hello, your name” […]

A pull zone origin or simulcast platform used by a demo client, cannot be reused by another client. But the same client can reuse it on another demo or paid service. If a pull zone origin or simulcast platforms associated with a service that is being reported abuse then the account will block permanently due […]