The PayPal payment method is not available for the trial plan. The aim is to prevent the abuse of the service. You have to use the credit card method to activate a trial plan.
Category: Account & Billing
Do you offer paid support?
Yes, We offer paid support. We have the following support options available. Standard Support includes all basic support options, with added benefits of service desk access, standard technical support with standard response times. Premium Support Provides 24/7 access to Support Officers, less than 1 business day response times, and guidance on architecture based on your […]
How to contact technical support?
You can contact our technical support team following ways 5centsCDN Global 5centsCDN India Live Chat Live Chat Support Ticket – Sign In to Open a Ticket Support Ticket – Sign In to Open a Ticket Email (help@5centscdn.com) Email (help-in@5centscdn.com) Schedule a Meeting Schedule a Meeting Slack Support (Paid Support) Slack Support (Paid Support) WhatsApp Support […]
I am unable to Add Funds. Why?
To Add Funds to your account then you must have an active product. How can I pay my first invoice if it is below 10USD? For the first payment, we will allow you to pay directly if the invoice is less than 10USD. Once the payment is completed, the service will be activated. From the […]
How to sort my streams?
You can sort your streams in different criteria like alphabetical order of stream name, By created date, Last seen, or based on recently active. If you have multiple streams in your account then this method is very helpful to find a specific stream. Please refer to this video tutorial for more information.
What is ADD Funds invoice?
Clients will not be able to use a credit card or PayPal to make payment for an invoice less than 10 USD instead they have to add funds or abs then apply that credit to the invoice. To add funds, Please refer to mentioned KB. How to add funds or credits?
How to send feedback or new feature request to the 5centsCDN team?
Yes, you can send the feedback or new feature request to our team using our new feedback system in the control panel. Using this feature you can use the following options. Share a Video or Screenshot Report a Bug in the console New feature request View the status of existing feedback For more details, you […]
Impacts of downgrading in between the billing cycle?
Suppose, if you have ordered a plan consisting of 2TB bandwidth at the beginning of January. In between the month, you have decided to downgrade the bandwidth to 1TB. In this case, the bandwidth will be downgraded to 1TB instantly and you will not get the credits back to your account. To avoid this confusion, […]
Difference between Streams and Zones
Livestream includes various features, Can refer to below features :- Live stream Push : If you are planning to encode your streams, you can use the Live stream Push feature. Live stream Pull : You can restream HLS, RTMP, HTTP MPEG-DASH & RTSP. Multibitrate Push : Multi-Bitrate Push Stream or Multiple Encoding (Adaptive Bitrate Streaming) works […]
How to pay if the invoice is less than 10 USD?
The clients will not be able to use credit cards or PayPal to make for invoices less than 10 USD. In this case, the clients can add funds to the account and they can apply the funds to the invoices. For adding funds, you can refer to this link How to add funds or credits? […]