Charging a setup fee helps deter individuals from abusing our trial system by creating multiple accounts for illegitimate purposes, such as spamming or data mining. The set-up fee of $0.99 is refunded as Credit Balance after payment completion in your account.
Category: Account & Billing
Bandwidth Auto Recharge
To automatically add bandwidth when your service’s monthly usage reaches a set threshold, follow these steps: This feature ensures your service remains active with no interruption by automatically adding bandwidth as needed.
What is the billing calculation process for recording minutes?
Billing for recording minutes involves combining the minutes spent on both DVR (Digital Video Recorder) activities and NDVR activities. The calculation is done as follows: Recording Minutes= DVR Minutes+NDVR Minutes This comprehensive metric considers the time spent on both DVR-enabled recording and NDVR recording activities on the Streams platform, ensuring precise billing for usage. It’s […]
How to prevent service from stopping when there is no bandwidth?
You can always keep $300 in your 5centsCDN Wallet account or top up your account with Add-on Bandwidth to prevent suspension. Please be aware that Add-on Bandwidth has an expiration period of 11+ months from the date of purchase. For instance, if you acquired 100 TB in October 2023, any unused portion of the Add-on […]
How to set up your account?
Welcome to 5centsCDN! We’re eagerly anticipating your arrival. Getting started is a breeze – just create an account with us, and you’ll be on your way to using our services in no time. We also provide a trial service to ensure our solution aligns with your needs. You can either opt for the trial service […]
How overage for disk space is generated?
Overage for disk space is generated when the amount of disk space used exceeds the limit set in for your base plan of the account. The system will calculate the total overage usage based on the amount of additional disk space used beyond the limit, and this overage usage will be charged to the account […]
Why overage invoice is generated on the 8th of every month?
The overage invoice is generated on the 8th of every month as it takes time for the system to calculate the complete usage of the previous month. This invoice will include the total overage usage charges for the previous month.
What is an overage invoice?
An overage invoice is generated when your usage of a particular service/product exceeds the limit set of your base plan. It is generated when your usage of bandwidth, disk space, video encoding, or recording minutes surpasses the predetermined limits in your subscription package. Your overage invoice will provide you with a detailed breakdown of all […]
Why the services are on hold?
The services will be automatically on-hold if you consume 100% of your allowed CDN bandwidth. You can upgrade the bandwidth to deactivate the BW overage protection. How can I upgrade the BW? You can purchase the BW as an add-on. Click here to purchase the add-on BW
What is the maximum retention period of CDN usage reports?
The CDN usage and statistics are available for a maximum of 3 months. Standard and Enterprise networks all have the same retention period.