Category: Account & Billing

Yes, you can send the feedback or new feature request to our team using our new feedback system in the control panel. Using this feature you can use the following options. Share a Video or Screenshot Report a Bug in the console New feature request  View the status of existing feedback  For more details, you […]

Suppose, if you have ordered a plan consisting of 2TB bandwidth at the beginning of January. In between the month, you have decided to downgrade the bandwidth to 1TB. In this case, the bandwidth will be downgraded to 1TB instantly and you will not get the credits back to your account. To avoid this confusion, […]

Livestream includes various features, Can refer to below features :- Live stream Push : If you are planning to encode your streams, you can use the  Live stream Push feature. Live stream Pull : You can restream HLS, RTMP, HTTP MPEG-DASH & RTSP. Multibitrate Push : Multi-Bitrate Push Stream or Multiple Encoding (Adaptive Bitrate Streaming) works […]

The clients will not be able to use credit cards or PayPal to make for invoices less than 10 USD. In this case, the clients can add funds to the account and they can apply the funds to the invoices. For adding funds, you can refer to this link How to add funds or credits? […]

Follow the below steps to add funds or credits, Login to 5centsCDN console. Go to Portal Home. Click the Billing option on the left side of the window. Select Add Funds option from the list. On the redirected page, you can specify the amount and select the suitable payment method. Minimum Deposit $10.00 Maximum Deposit […]

The account verification is mandatory for the Enterprise networks only. This is implemented to prevent the abuse of the service and copy-right issues. Once a service is purchased, you have to provide the required information to the account verification email. The sales team will verify the details and activate the service within 24hrs of time.

Ingress means the client is pushing content to our origin server from their encoder or pulling from their origin server. We are not charging for ingress. The egress means the content is delivered from the CDN edge server to the user. We are only charging for egress. The egress charge depends on the network. You […]

The PAYG account will be terminated after 30 days from suspension.

The product activation is done by the Billing/Accounts team. They will verify the customer details and activate the service within 24hrs times. In case of weekends, the activation may take up to 48hrs of time. The Billing/Accounts team is working on MDT time zone(9 AM to 5 PM)

Once you delete a stream or zone, the resource does not delete permanently. The details are explained below. -> Stream Name The permanent delete is set to after 2 days of stream deletion. The users can restore the stream within 2 days. This is mainly implemented for restoring purposes. -> Zones The permanent delete is […]