The overage invoice is generated on the 8th of every month as it takes time for the system to calculate the complete usage of the previous month. This invoice will include the total overage usage charges for the previous month.
Category: Account & Billing
What is an overage invoice?
An overage invoice is generated when your usage of a particular service/product exceeds the limit set of your base plan. It is generated when your usage of bandwidth, disk space, video encoding, or recording minutes surpasses the predetermined limits in your subscription package. Your overage invoice will provide you with a detailed breakdown of all […]
Why the services are on hold?
The services will be automatically on-hold if you consume 100% of your allowed CDN bandwidth. You can upgrade the bandwidth to deactivate the BW overage protection. How can I upgrade the BW? You can purchase the BW as an add-on. Click here to purchase the add-on BW
What is the maximum retention period of CDN usage reports?
The CDN usage and statistics are available for a maximum of 3 months. Standard, Volume, Premium, and Enterprise networks all have the same retention period.
Why PayPal payment method is not available for trial plan?
The PayPal payment method is not available for the trial plan. The aim is to prevent the abuse of the service. You have to use the credit card method to activate a trial plan.
Do you offer paid support?
Yes, We offer paid support. We have the following support options available. Standard Support includes all basic support options, with added benefits of service desk access, standard technical support with standard response times. Premium Support Provides 24/7 access to Support Officers, less than 1 business day response times, and guidance on architecture based on your […]
How to contact technical support?
You can contact our technical support team following ways 5centsCDN Global 5centsCDN India Live Chat Live Chat Support Ticket – Sign In to Open a Ticket Support Ticket – Sign In to Open a Ticket Email ([email protected]) Email ([email protected]) Schedule a Meeting Schedule a Meeting Slack Support (Paid Support) Slack Support (Paid Support) WhatsApp Support […]
I am unable to Add Funds. Why?
To Add Funds to your account then you must have an active product. How can I pay my first invoice if it is below 10USD? For the first payment, we will allow you to pay directly if the invoice is less than 10USD. Once the payment is completed, the service will be activated. From the […]
How to sort my streams?
You can sort your streams in different criteria like alphabetical order of stream name, By created date, Last seen, or based on recently active. If you have multiple streams in your account then this method is very helpful to find a specific stream. Please refer to this video tutorial for more information.
What is ADD Funds invoice?
Clients will not be able to use a credit card or PayPal to make payment for an invoice less than 10 USD instead they have to add funds or abs then apply that credit to the invoice. To add funds, Please refer to mentioned KB. How to add funds or credits?